MoviePass Customer Service Issues

I am currently experiencing difficulties canceling my Movie Pass subscription. Despite multiple attempts to cancel through the app, I have not received any confirmation. The high call volume and lack of response on the online platform have made it challenging to resolve this issue. I have been billed again on my credit card, prompting me to consider drastic actions like cancelling the card and reaching out to organizations like BBB and the N.Y.S. Attorney General's Office due to the large number of similar complaints. I have always been prompt with my payments, and the recent membership restrictions have made it impossible for me to use the service. I hope for a swift resolution to this matter and the removal of the last charge from my credit card. Thank you.

Hello, I wanted to address the ongoing issues I've encountered with your app and service. Despite having paid for a full-year subscription, there have been significant problems. These issues include the lack of available movies in my area, the reduction of e-ticketing outlets, discrepancies in the app experience compared to others in the same location, lack of direct communication about the problems, inconsistent content between the website and app, inability to upgrade to a better service level, and a lack of clear customer support channels. I am seeking a genuine response that addresses these specific concerns rather than a generic reply. It's frustrating when communication feels one-sided with no resolution in sight.

I subscribed to Movie Pass on January 5, [redacted], and promptly received an email receipt. My checking account was debited for the full amount of $[redacted].80 on January 8. Following up with them that day, I was assured a resolution in 5 to 7 business days. On January 17, during a chat, I received the same generic response. Desperate, I found their customer service number on the 21st, and after a promising conversation, was told to expect an update within an hour. Yet, after 1.5 hours of waiting, I called again only to be informed that it might take up to 24 hours. Requesting a supervisor led to being hung up on. Their subsequent emails offered no real solutions, just repetitive reassurances. Despite providing all necessary details in my email signatures, my refund requests were disregarded. I possess various conversation IDs such as [redacted] and [redacted]. Since January 29, they have not contacted me. I am seeking a refund, and if provided with a cancellation confirmation, I can pursue a chargeback with my bank.

Hello, I am writing regarding my MoviePass account under the name Charlie Liang, using the email [redacted], and with the Card number ending in [redacted]. I initially subscribed to MoviePass around July [redacted] but canceled the subscription in August [redacted] as I moved out of the country. I distinctly recall receiving a notification on the app confirming the cancellation. However, I recently discovered that charges have been continuing until today, February [redacted]. Could you please investigate this issue and arrange a refund for the months during which I was not actively using the service and was unaware that I was still being billed.

I have been in contact with MoviePass regarding two inactive accounts that were still charged for service. I initially reached out about this issue on January 20th, but unfortunately, there has been no progress in resolving it. After a conversation with their in-app support, I was instructed to pay for a movie out of pocket with the promise of reimbursement. However, following up on this reimbursement request through a chat on my computer, I was informed that it couldn't be processed due to my account being in arrears. They mentioned that my case has been escalated to a higher level of support. Despite almost three weeks passing since the problem began, there has been no solution in sight.

I am Audrey Washington. I have been a MoviePass member for 5 months but haven't received my card. Despite multiple calls, I keep getting the same response that the card will arrive in 7-10 days, but it never does. I am losing confidence in ever getting the card, which also means I can't request a refund without it. I have been a supporter of your business and concept, but the failure to address this issue for 5 months is disappointing.

I recently signed up for a new Movie Pass subscription in January [redacted]. I watched two movies that month but since then, I have been repeatedly receiving the message "There are no available screenings in your location today" when I try to use the app. This issue persists into February [redacted] and as of February 21, I am still unable to access any movie showings. I am on an annual subscription, and I'm frustrated that I'm not able to enjoy the service I paid for. I have tried contacting Movie Pass customer support without success. I am looking for assistance to resolve this matter so that I can start watching movies again for February and beyond.

I have been dealing with issues regarding a canceled service with unauthorized charges still coming from my account. I spent an extended time on hold last month when speaking to a representative. They acknowledged the company's widespread problem with unauthorized charges, claimed they would cancel my subscription again, but expressed uncertainty about refunding due to the situation. Despite my request for a refund, my account was never credited. Furthermore, two days ago, another unauthorized charge of 9.99 was deducted. Currently, I am unable to reach anyone as they are not answering calls. Although they emailed me to confirm my dispute, they later informed me of closing the claim due to lack of response from my end. I have tried to communicate via email with no success in getting a resolution. The repeated deductions have caused me significant distress, leading me to consider expressing my negative experience on review platforms. Assistance in resolving this matter would be greatly appreciated.

I attempted to stop my MoviePass monthly subscription due to the limited movie options on the app. Despite canceling on Feb. 24, I was still charged at the end of the month, and my account remains active. The app displays an error when I try to cancel, and I am unable to remove my credit card details. I am seeking a refund for the previous billing cycle and wish to cease the unreliable service promptly. MoviePass has been unresponsive to my messages, and I am frustrated with their customer service.

For the past two weeks, I've been struggling with MoviePass. I want to continue using the service, but they have taken my money and disrupted my service. In my recent chat with their support, I tried to explain the issue about my credit card being declined due to an incorrect expiration date. Despite following their instructions to update my billing information in the app, the problem persists and my account is still showing as past due. I even tried reinstalling the app without success. It's frustrating that despite escalating the matter and waiting for a response for a week, nothing has been resolved. I hope they can fix the issue promptly so I can enjoy their service without any further complications.

I have been struggling with MoviePass's customer service and software issues, particularly in updating credit card information. The app seems to accept the new details, but when I try to use it, everything malfunctions. Despite multiple attempts to reach out to support, the problem persists without a clear resolution. I am still seeking a straightforward solution and would appreciate a direct response to resolve this matter. Thank you.

Hello, I have been trying to cancel my MoviePass for several months now, but I have not received any assistance. Despite canceling it in the app back in December and receiving a confirmation, I have noticed that I am still being charged for the past four months. I reached out to customer service through the app since I couldn't access my billing information, and they assured me it was cancelled, but the charges continue. I have followed up twice since then with no response. This cancellation issue affecting many customers needs immediate attention. Please cancel my MoviePass subscription and refund me for the past four billing cycles. If this matter is not resolved promptly, I will have to involve my bank and escalate this further. Thanks, AF

Hello, I am reaching out as I have exhausted all other avenues of communication to address my issue. Following my move to the UK, I have been unable to cancel my subscription online due to the app's incompatibility with the location. Despite efforts to access the chat bot as suggested, it does not appear on my browser. Since October [redacted], I have made multiple attempts to cancel through emails, calls, and requests, but the subscription continued to charge me $9.95 monthly despite assurances of cancellation in January. This has totaled $79.60 in the past 8 months, a significant amount for a financially strained college student like me. I politely request the CANCELLATION OF MY SUBSCRIPTION and A REFUND. Thank you for your attention, D.

In September [redacted], I contacted Movie Pass to cancel my subscription. Despite cutting my card and deleting the app, I noticed I was still being charged. I sent multiple emails to Movie Pass trying to cancel again while managing a busy life working with special needs individuals. Over 8 months later, I called once more to speak with a representative. The representative assured me that the issue is being dealt with and a refund and cancellation are in process. If Movie Pass fails to follow through, I will have to involve my credit card issuer or bank. This situation seems to have affected many customers. Phone calls are challenging for me due to my stutter, making this experience even more frustrating. A refund is not sufficient; what matters most is the principle at stake. If there are others experiencing the same issue, I am open to participating in a class action lawsuit. I would donate any compensation to an organization supporting special needs. I can only hope Movie Pass does the right thing.

Hello, I am seeking assistance regarding my account login issue. I reset my password, but upon trying to login, I received a notification that my MoviePass membership is inactive. I attempted to reactivate it through the provided link, only to find that reactivation is disabled. I enjoy using MoviePass and did not intend to cancel my account. It is puzzling why it was deactivated since my payment was recently processed on 5/20. I would appreciate your help in reactivating my account. If further details are required, please let me know. You can reach me at [redacted]. If you are not the appropriate contact, kindly direct me accordingly. Thank you for your anticipated support. Thanks, MT

Today, the app froze while I was using it, so I closed it. When I reopened it, it prompted me to log in, even though I never logged out. I had forgotten my password, so I updated it. It confirmed the successful password update. However, upon trying to log in again, it now indicates that my membership is "no longer active." When I click on "Reactivate your membership," it shows that reactivation is currently disabled. I did not request to log out or cancel my membership, and my payments are up to date. Can you please address this issue promptly so I can access my account again? Thank you.

I requested to cancel my MoviePass account 10 months ago, but they continued charging me monthly until just yesterday (6/20/19). They owe me a refund of $[redacted].45. When I tried using the card in Aug/Sept [redacted], it didn't work, and their customer service was unhelpful, leading me to request the cancellation. Despite numerous chats with their reps recently, there has been no progress. I am now seeking a resolution by contacting them via tweet and this email for a refund of $[redacted].45 for the charges from Sept [redacted] to the present day.

Hello, I submitted a password reset request yesterday but have not received any response yet. I am attempting to cancel my MoviePass account. I have tried reaching out through their online chat, but after waiting for twenty minutes, no agent has responded. I also called their helpline, which stated that I was calling outside of their listed operating hours, even though I was within their stated time frame by fifty minutes.

I am experiencing issues with MoviePass in Atlanta, GA. The app was taken down on July 4, and I received an email on August 5 stating it had been re-booted and was accessible again. I managed to see two films the following week. However, for over a week now, whenever I check, I keep getting the message "There are no more screenings at this theater today" for all theaters in the greater Atlanta metro area. I have attempted to call different numbers, but only received automated messages directing me to use the app for communication. After three attempts using the app and encountering a closure message despite waiting with notifications enabled, I am left wondering about the status of MoviePass. If the service is shutting down, a prompt confirmation and refund for the "Lapsed App" period would be appreciated. Mitch Lowe, your attention to the concerns being shared on Reddit and elsewhere is crucial. Please, provide clarity and resolution for all affected users.Mitch, please address this situation promptly.

Movie Pass is going out of business without providing a phone number for customer support. This is poor business practice and could lead to legal action. Ignoring customers is unacceptable. We received the Movie Pass as a gift and are relieved we didn't buy it. I will inform the gifters of the situation so they can seek a refund. The service has been nonfunctional for months.