My wife and I have been MP subscribers for years. The app on my wife's phone (brand new...

GetHuman-chrisdei's customer service issue with MoviePass from August 2018

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The issue in GetHuman-chrisdei's own words
My wife and I have been MP subscribers for years. The app on my wife's phone (brand new Samsung phone) now does not work. It will crash when trying to set her location with the current location is set to Maine (we are in Pennsylvania and have never been to Maine!). Her location is on, we restarted the phone and app multiple times, but when we search for theaters and check in it will say "must be *** yards from the theater" when we're ** feet away. We have had multiple issues with checking in on our apps all Summer long, and this has drastically reduced the point of having MP. Please help us with this issue. The movie restrictions are beyond ridiculous now (several weeks old movies still do not show up in our area, with multiple theaters in our area), and if this doesn't get fixed we will be removing our service. Thank you.
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MoviePass

Customer service issue
Reported by GetHuman-chrisdei
Aug 25th, 2018 - 4 mons ago
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GetHuman-chrisdei started working on this issue
Aug 25th 2:26pm