I have changed to a new phone. When I tried to login to my account, it will not let me...

GetHuman-phar's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman-phar's own words
I have changed to a new phone. When I tried to login to my account, it will not let me in and shows unauthorized device. Please tell me what I need to do to get into my account? Thanks. Patricia**Moviepass, please respond so I can get in. I tried to call but no one ever answer the phone. It is not a useable phone number. Moviepass closed all communications. I paid for a service that I cannot use. What is happening. I would really appreciate out of courtesy, Moviepass will respond to my query. Thanks.
GetHuman-phar did not yet indicate what MoviePass should do to make this right.
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MoviePass

Customer service issue
Reported by GetHuman-phar
Aug 23rd, 2018 - 4 mons ago
I have an issue with MoviePass too
Fixed
Seen by 12 customers so far
Similar issue to 2858 others
0 customers following this
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Timeline
GetHuman-phar started working on this issue
Aug 23rd 11:54pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 1:07am
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:31pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:34pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:35pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:36pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:44pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:45pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 24th 12:48pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 25th 4:59pm
GetHuman-phar indicated the issue is not fixed yet.
Aug 27th 2:25am