I signed up for a year for movie pass on March **, **** -- the app is somehow mysteriou...

GetHuman969141's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman969141's own words
I signed up for a year for movie pass on March **, **** -- the app is somehow mysteriously missing from my mobile phone (android). I tried to reinstall but was prompted to sign in all over again. Then I tried to update -- same thing happened -- I have to sign up again. I still have several months remaining on my subscription. what happened??? I DO NOT want to cancel. I am a fan and want to stay My movie pass card is **** **** **** ****, valid date ****
GetHuman969141 did not yet indicate what MoviePass should do to make this right.
I have an issue with MoviePass too
How GetHuman969141 fixed the problem
Instead of using the Movie Pass app which was somehow mysteriously gone from my phone, and which I was unable to reinstall or update, I just went to Movie Pass and logged in with my password. It worked. But I suspect that it was not just pure luck -- I think someone on the other end gave me a helping hand -- either Movie Pass or Get Human.
Please help with my MoviePass issue
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MoviePass

Customer service issue
Reported by GetHuman969141
Aug 9th, 2018 - 7 mons ago
I have an issue with MoviePass too
Fixed
GetHuman969141 shared how to fix
Seen by 6 customers so far
Similar issue to 2320 others
0 customers following this
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Timeline
GetHuman969141 started working on this issue
Aug 9th, 2018 1:08am
GetHuman969141 indicated the issue is not fixed yet.
Aug 9th, 2018 9:33am
GetHuman969141 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:19am
GetHuman969141 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:20am