I try logging in on the app on my phone and it says unauthorized device. About a month...

GetHuman-aap's customer service issue with MoviePass from August 2018

Help with my MoviePass issue
The issue in GetHuman-aap's own words
I try logging in on the app on my phone and it says unauthorized device. About a month ago, I got a new phone and went through this entire process of getting in contact with someone at moviepass (which was really difficult) and having them help me get my new phone authorized. I don't know what happened, but would really appreciate you fixing this so I can use your service before the company goes bankrupt
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MoviePass

Customer service issue
Reported by GetHuman-aap
Aug 8th, 2018 - 7 mons ago
I have an issue with MoviePass too
Fixed
Seen by 4 customers so far
Similar issue to 2295 others
0 customers following this
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Timeline
GetHuman-aap started working on this issue
Aug 8th, 2018 7:08pm
GetHuman-aap indicated the issue is not fixed yet.
Aug 8th, 2018 8:11pm