I ordered a movie passas a gift for my sister-in-law and used her email *****@***.com...

GetHuman-oliviaab's customer service issue with MoviePass from July 2018

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The issue in GetHuman-oliviaab's own words
I ordered a movie passas a gift for my sister-in-law and used her email *****@***.com. She says that when she received it, she changed her email to *****@***.com. She then forgot her password and attempted to change it - using both of those emails and both say they don't recognize user. Her card * is **** **** **** ****. I'm paying and she can't use it. I'd rather that this be corrected so she can enjoy it, but if not, then I want to cancel rather than waste the $$. It's being paid monthly on my Visa
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MoviePass

Customer service issue
Reported by GetHuman-oliviaab
Jul 17th, 2018 - a yr ago
I have an issue with MoviePass too
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Seen by 6 customers so far
Similar issue to 1595 others
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GetHuman-oliviaab started working on this issue
Jul 17th, 2018 7:25pm
GetHuman-oliviaab indicated the issue is not fixed yet.
Jul 17th, 2018 8:27pm
GetHuman-oliviaab indicated the issue is not fixed yet.
Jul 17th, 2018 8:28pm
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Jul 18th, 2018 8:45pm
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Jul 18th, 2018 8:49pm
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Jul 20th, 2018 8:26pm