My movie pass did not work again for me today and I got the same error notice that I go...

GetHuman882090's customer service issue with MoviePass from July 2018

Help with my MoviePass issue
The issue in GetHuman882090's own words
My movie pass did not work again for me today and I got the same error notice that I got yesterday (and yes, the update was done before I used the app yesterday). I decided to delete the app and put it back on (it has been mentioned to me to do this). When I signed in, it stated I had put my app on a new device (I didn't, it's the same phone...) and I would be locked out for a month. I figured I'd have you unlock my lousy account so I can at least try to use it. I honestly do not understand the problems associated with this service. I have been told that I have not tried to sign in to movies when I had (movie pass was a no-go to purchase with) and an issue was actually resolved without me (I was watching a movie that I paid for and stated that at the time of my complaint, before going in to see the movie). That is not good customer service. Neither is telling me that I wasn't logged into my account. Think about it... how did I send messages if I was not signed in to my account? I have a year membership and have been purchasing movie tickets out of pocket for most of the past several months. I was recently in MN with family. Some of them tried to use their movie passes and the card wouldn't load up. I am not the only one who has these problems. Does that sound like good service to you? Please unlock my account and make it useful.

GetHuman882090 did not yet indicate what MoviePass should do to make this right.

How GetHuman882090 fixed the problem
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MoviePass

Customer service issue
Reported by GetHuman882090
Jul 15th, 2018 - 2 years ago
Fixed
GetHuman882090 shared how to fix
Seen by 7 customers so far
Similar issue to 1512 others
0 customers following this
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Timeline

GetHuman882090 started working on this issue
Jul 15th, 2018 4:01am
GetHuman882090 indicated the issue is not fixed yet.
Jul 15th, 2018 2:36pm
GetHuman882090 indicated the issue is not fixed yet.
Jul 15th, 2018 8:48pm
GetHuman882090 confirmed the issue is fixed. Hooray!
Jul 19th, 2018 2:15pm

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