I’ve never stayed at a motel * before. My husband & i came with our dog to South Bend f...

GetHuman-yodog's customer service issue with Motel 6 from January 2019

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The issue in GetHuman-yodog's own words
I’ve never stayed at a motel * before. My husband & i came with our dog to South Bend for his job. Before we came we called & asked for an early check in, they said it wasn’t gaurentueed & we understood, but we also asked if i would be able to use my husband’s debit card while having his ID ( since the card is in his name ), they confirmed on the phone by a manager that it was alright we do that. We drive up to South Bend starting at * am, i finally get to the hotel, exhausted, after dropping my husband off at work at *** am & they say i can’t use his card, that he would have to be there in person. I understand the precautions in telling guests that, but we were told before arriving that it would not be an issue. So therefore, it shouldn’t be an issue, whether it was your mistake or not. If something is told to someone then that employee needs to comply & do it & not waste more time. It took time out of my husbands day at work to call & make a reservation so i had a place to rest for the day. *Not only that, i had to wait even longer for a room change, because the assistant manager here who was telling me all of this got rude with me when i came back in with my dog, because i didn’t tell her about my puppy. Its not the guests responsibility to inform the hotel about pets, that’s your job as a company. *A couple days go by, everything’s fine ( besides having to run the water for ** mins before it gets warm! ). I’m taking a nap & the phone rings, it’s the front desk of course informing me they have to kick me out of my room to do housekeeping, even though i refused it. I, again, understand if it’s a rule of your company’s to say they have to do housekeeping at least every other day, but when guests refuse it then you should want to keep them happy. *I will NEVER stay in a Motel * again. It was my first & only experience in one of these hotels. This is why i never wanted to try a Motel * out.
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Motel 6

Customer service issue
Reported by GetHuman-yodog
Jan 16th, 2019 - a mon ago
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GetHuman-yodog started working on this issue
Jan 16th 6:04pm