On ********* I made a reservation for a smoking room at your Danvers Massachusetts loca...

GetHuman982818's customer service issue with Motel 6 from August 2018

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The issue in GetHuman982818's own words
On ********* I made a reservation for a smoking room at your Danvers Massachusetts location. The price was $*** for the night. When I arrived I was given a non smoking room. I then called the front desk they had me come down for a room change. The new room I was given was a smoking room however it was filthy trash was still in the room from the previous guest. I was asked to come down AGAIN for another room change, this room was fine. The next morning I called the front desk for a late check out the clerk told me I could have until **:**am. At **:** I was met with housekeeping banging on the door and yelling “check out time is **” I angrily yelled back “front desk said **:**” I have stayed at this Motel * plenty of times even recommended to others and I have never experienced such service. For $*** for the night I should’ve received much better service.. I am a general manager for a restaurant and I would never allow my guests to come in to a dirty table from the previous guests, that’s disgusting and a complete turn off to the establishment. At this point I feel a discounted rate should be applied to this night.**Thank you**Nina Jacobs

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Motel 6

Customer service issue
Reported by GetHuman982818
Aug 12th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 715 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6

Timeline

GetHuman982818 started working on this issue
Aug 12th, 2018 6:14pm
GetHuman982818 indicated the issue is not fixed yet.
Aug 13th, 2018 7:55pm
GetHuman982818 indicated the issue is not fixed yet.
Aug 15th, 2018 8:57pm