I stayed at your motel on ***-**-**-** and from the minute I stepped in front of the do...

GetHuman-teenah's customer service issue with Motel 6 from July 2018

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The issue in GetHuman-teenah's own words
I stayed at your motel on ***-**-**-** and from the minute I stepped in front of the door to go in the room their were problems. as I was doing the key to get in the room I was getting dripped on from the ac unit outside and when I got in side the room again I was getting dripped on from the unit inside the room so I looked up and their was frost all over the ac unit. so after I got in the room I had to use the bathroom so I went in and sat down and the toilet was not even bolted down to the floor it would move every time I would try to use it or get up, and on top of that I went to flush it and in order to do so you had to hold it down and the real sad thing was their was no fresh toilet paper on the roll the cleaning people left the previous gusts roll their for me to use so I had to do the cleaning peoples job for them and change it myself and that stuff is just for starters the toilet made noise all night long like it kept refilling the tank like every minute. when I rented room *** from the Janesville,WI location I thought for almost $**.** bucks I could at least get a decent one night sleep after not sleeping well the past month and a half because see I am disabled and on a budget so when I decided to take a weeks worth of budget to stay their I could relax and get a good night sleep well I got just the opposite no sleep at all and a very unpleasant stay and when I went to check out I told the desk person the problems with the room and all she said was "don't really care but will let maintenance know. when I called your customer relations department they sounded good at first and said the manager from that motel * would be calling me within the next * days and he did but what he said the desk person told him was completely different from what she told me he said she said "if you would like I could call the manager and you can talk to him" but she never told me that she only told me what I said before. the only thing he said he would give me is $**.** off my next stay and he would not listen to a word I was trying to tell him it was like his way or no way, and I don't think that is good enough because I will never stay at that motel * again all I want is my $**.** back and I will let the matter be resolved if not I have other ways to let people be aware of what this motel does to people especially the disabled and I will tell them never to stay at this motel * ever. and because I am disabled if I don't get my money back I may have to go even further with my complaint about this motel * and this manager and how I was treated. I don't want a check sent to me I want the manager of that motel * to hand me back every penny I spent that night in his lousy motel and I have paper work to show how much exactly I am due back. I want this resolved by the end of this week because I am on my way out of Wisconsin and I want my money back before I leave this state for good and that means I want it back by **-**-** because after that date I will no longer be here.

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Motel 6

Customer service issue
Reported by GetHuman-teenah
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 477 others
0 customers following this
Items needed
Order Confirmation Number
Date of Birth
Email on Account
Phone Number
Name of Account Holder
Billing Address
Address of Motel 6

Timeline

GetHuman-teenah started working on this issue
Jul 10th, 2018 6:11pm
GetHuman-teenah indicated the issue is not fixed yet.
Jul 12th, 2018 3:13pm

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