Good evening, * I reach out tonight in hopes that this will enlighten you as to the ac...
GetHuman-jnjdowel's customer service issue with Motel 6 from June 2018
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The issue in GetHuman-jnjdowel's own words
Good evening, * I reach out tonight in hopes that this will enlighten you as to the actions of those who represent your business, along with edifying all involved as to better measures that could have been taken. * My wife booked your hotel Friday for us to stay * nights with checkout on Monday morning. Through Booking.com she reserved a double room, with the expectation it would have two beds and not have to be completely paid for up front. She also requested a first floor room close to the pool. * Upon arriving, she was told she was getting a room with a single bed on the second floor, and that they were completely booked and no other accommodations could be made. She asked if there was a cot or rollaway available, as we had our two young children with us. We were told there was nothing available, and was told there was not even extra sheets available, only some towels were offered. So I have had the displeasure of literally sleeping on the floor for * nights. * We spoke to the front desk the next day, asking if there might be any chance to move to a different room, as we requested two beds to begin with. He told us that we would have to pay extra, insinuating we had hidden the extra people to receive a lower rate. Even though the room requested fits *, as listed in the details. * Now Friday night I noticed a couple of small winged insects in the bathroom, nothing prepared me for the parade of creatures that would burst from the cracks surrounding the bathroom door frame. There were dozens of adults running along the door, frame, walls, along with hundreds of tiny baby insects streaming in and out. I took several pictures and went down to speak to the front desk. I spoke to the young man, told him about the infestation of what appears to be termites, and inquired about the possibility of switching rooms. I was told I would have to speak to the manager on Monday. No apology, not even a cursory look at the computer to even fake that he was checking for a vacancy. So after a ** second pause, I asked if there was at least some bug spray I could use. So then, my family was forced to breathe in the toxic fumes from the spray in order to quell the anxiety created by witnessing so many insects in such small space. Needless to say, sleep has been in short supply for all. And when the first termite crawled across my wife on the bed, it was gone entirely. At least by Sunday morning she was able to get fresh sheets off the maid cart, but not the front desk. All of this almost made me forget about the shirtless man roaming the parking lot and asking my wife and family if they possessed any methampetamine, or perhaps might know where to procure some. Or the guests in room *** that made me have to explain to my son that the man was not killing a woman in there because of her screaming...twice. The air conditioner operated inefficiently, but the thin walls (made possible by the termites?) afforded us the benefit of hearing couples sharing intimate sessions. * I can't recall a) worse stay at a hotel, and the fact that no one even apologized or followed up was plain sad. I will be attaching several pictures* please take an opportunity to make things better. We have a need for a hotel room for * more nights, but Motel * is not high on my last. But I wouldn't be against staying there provided we were moved from the "bug room" to one with * beds, and either refunded or comped nights...its the right thing to do. The man who works nights should take a moment to sharpen his guest service skill set, to be better next time. At this time, I bid you good morning, and await your reply. *Jeffry Dowell
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