We came and got * separate rooms at the Motel * in Hammond, Indiana and one of the room...

GetHuman-kaylanu's customer service issue with Motel 6 from June 2018

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The issue in GetHuman-kaylanu's own words
We came and got * separate rooms at the Motel * in Hammond, Indiana and one of the rooms was dirty, they switched our room and the second rooms door would not close, so we were switched again. The third rooms door would not open, and our forth room toilet handle was broken. We were told a manager was not on shift, we could contact her in the morning as she would be in then. Once we attempted talking to her, a woman named Ava, she said she could move us again and refund us ** dollars. She was not apologetic and she was not understanding of how she could assist the situation. She continuously spoke to other people, customers and workers, about other issues and was not hospitable in the slightest. I would NEVER recommend anyone staying in this hotel or come back. Upon trying to refund our rooms my sister found out they charged her more than what was told to us, and even with that being told we were not adaquately helped. This was the worst experience we've had with motel * which is where we usually stay and we will never come back to this hotel. Very poor experience. There is not a way I could express my terrible view on this experience, I hated it.

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Motel 6

Customer service issue
Reported by GetHuman-kaylanu
Jun 17th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 321 others
0 customers following this

Timeline

GetHuman-kaylanu started working on this issue
Jun 17th, 2018 6:45pm