I have tried for over a month and was told I would receive a refund for the products or...

GetHuman2227536's customer service issue with Monat from February 2019

6 views
 | 
216 similar
 | 
0 following
Help with my Monat issue
First: share to improve GetHuman2227536's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2227536's next move: call Monat.
The best way to get your problem resolved is to tap the button below to start calling Monat. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2227536 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2227536's own words
I have tried for over a month and was told I would receive a refund for the products ordered because it made my wife’s hair fall out. I was told $*** refund however the card used when originally purchased has changed. I have had to order $*** in hair extensions because of this. The supervisor had approval and said it would be processed but it never was. Since then no one has helped and all have said a manager would call me back but that never happens.
GetHuman2227536 did not yet indicate what Monat should do to make this right.
I have an issue with Monat too
How GetHuman2227536 fixed the problem
We are waiting for GetHuman2227536 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Monat's attention and get better help faster. Tap below to get started.
Having Monat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2227536 fixes it.
This email address isn't valid

Monat

Customer service issue
Reported by GetHuman2227536
Feb 17th, 2019 - 9 mons ago
I have an issue with Monat too
Not resolved
Seen by 6 customers so far
Similar issue to 216 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2227536 started working on this issue
Feb 17th 4:33pm