texture pack no longer working

GetHuman5731281's customer service issue with Mojang from February 2021

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The issue in GetHuman5731281's own words
I just want the texture pack to work like it should. it doesn't work anymore ... I am part of the special needs community. while I'm not blind or anything I do have sensory issues which make playing Minecraft with the default texture impossible because it's so grainy and gives me bad headaches. I was using the hattoricraft texture pack which fit all my needs but as of the nether update it wouldn't load at times. now it doesn't load at all. it loads the main menu but when I go to actually play the game it crashes constantly as of the last update. I am currently looking into a refund at this point or fix the problem. for now I am forced into using the Chinese garden texture but it's a lot like the default so I still get headcahes but not as bad. I have contacted both Nintendo (as I mainly playnon switch lite) and mojang about two weeks ago but I have yet to receive a response from either.
I am part of the special needs community and i hate not being able to play with my favorite texture pack. it was the only one that fit my visual needs.
fix it or give me a refund.
I paid for the game. paid for the texture pack.
I keep hoping it works but it hasn't worked at all since the last update. I keep checking at times but still the problem continues. this has been going on since the last update.
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Mojang

Minecraft for Nintendo switch
Customer service issue
Reported by GetHuman5731281
Feb 7th, 2021 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4096 others
0 customers following this

Timeline

GetHuman5731281 started working on this issue
Feb 7th 9:20pm

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