Minecraft Customer FAQ

Wenn Sie beide Versionen von Minecraft gekauft haben, Java und Bedrock, aber nur die Bedrock Version erhalten haben, könnte das ein Problem mit Ihrem Konto oder mit dem Kaufprozess sein. Überprüfen Sie zuerst, ob der Kauf bei der Java-Version erfolgreich war. Falls ja, sollten Sie das Spiel in Ihrem Konto finden. Falls es nicht vorhanden ist, wenden Sie sich am besten an den Kundendienst für eine Klärung. Sie können auch versuchen, das Spiel erneut herunterzuladen. Stellen Sie sicher, dass Sie in das richtige Konto angemeldet sind, das Sie während des Kaufprozesses verwendet haben.

This issue could be due to your account not recognizing your purchase. The first thing we recommend would be to ensure you're signed into the correct account that was used to purchase the game. If you've recently changed your username or password, it might take a while to update. Secondly, make sure you are using the correct version of Minecraft for your purchase. For example, the Java edition and Bedrock edition are separate purchases. If you're sure you're on the right account and version, and you're still having issues, it might help to reinstall the game. If none of the above works, your best bet is to get in touch with Mojang's customer support. They'd be able to check your account status and help resolve the issue for you.

If Minecraft Java Edition is not opening and gives a warning that it may contain crashes, it typically relates to a problem with the game's files or your computer's Java installation. The first thing we recommend is updating your Java to the latest version. If that does not help, you might need to reinstall Minecraft. First, make sure to back up your worlds, then uninstall the game, download the latest version from the official Minecraft website, and reinstall it. Also, verify if your system requirements meet the game's needs. Finally, check if your antivirus or firewall settings are blocking the game. Please ensure to make these changes carefully.

We're sorry to hear you're having trouble. Consider that we do not have the capacity to process or issue refunds from Minecraft. Refunds for Minecraft are handled through the platform you made the purchase on, such as Microsoft Store, Google Play, Apple App Store, etc. You should refer to their refund policies and contact their customer service to request a refund. Please remember to provide them with all necessary details about your purchase for a smoother process.

We're sorry to hear that you're experiencing difficulties with your Minecraft account. If you've been informed that your Minecraft account is banned, it usually means a rule was broken. The Minecraft website should have more details about violations associated with your account. To resolve the issue, you can try contacting Minecraft's Customer Support, who can provide assistance with account bans. Remember to treat every player with respect, avoid cheating, and adhere to the guidelines of the Minecraft community in the future to avoid any kind of a ban.