Need help with crossplay with nintendo switch to ios

GetHuman818490's customer service issue with Minecraft from June 2018

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Help with my Minecraft issue
GetHuman818490's next move: find and follow the right step-by-step guide.
Minecraft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman818490 will need to dig through the advice provided by Minecraft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman818490 can let us know if they help or not.
The issue in GetHuman818490's own words
Hello, I have a nintendo switch with the latest bedrock edition installed. My daughter has an apple iPad with the latest pocket edition on it (bedrock). I have created an Xbox live account and she has as well. We are both logged in. Yet in the tab to play online she can't see me and I cannot see her. I've tried being in my world to see if she can see me online but she cannot we've tried the other way around as well. If I'm in my world I do have a tab to invite her to my world which then shows she's online... but she never gets my invite. We have added each other's xbox live accounts. My wife has an iPhone with the most up to date minecraft and we are having the same issues. Any idea what's wrong or if we are doing something wrong? This was the main reason I got this game for the switch was so I could play with my daughter and wife. THANK YOU

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Minecraft

Customer service issue
Reported by GetHuman818490
Jun 25th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 17 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman818490 started working on this issue
Jun 25th, 2018 3:47pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 26th, 2018 4:52am
GetHuman818490 indicated the issue is not fixed yet.
Jun 26th, 2018 1:50pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 26th, 2018 5:03pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 26th, 2018 5:04pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 26th, 2018 5:04pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 26th, 2018 8:39pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 27th, 2018 12:29pm
GetHuman818490 indicated the issue is not fixed yet.
Jun 28th, 2018 4:50pm
GetHuman818490 shared this issue with others over email
Jun 28th, 2018 4:52pm