My Midas Experience December, *******My name is Veronica R. Martin. I own a **** Dodge...

GetHuman-vmart_'s customer service issue with Midas from December 2018

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The issue in GetHuman-vmart_'s own words
My Midas Experience December, *******My name is Veronica R. Martin. I own a **** Dodge Neon. I took my car to Midas because my battery wouldn't hold a charge. I took my car in to have the alternator checked. The Midas is located at ***** Telegraph Road Southfield, Michigan *****. The store phone number is (***) ***-****.*The Facility Registration * F******.**On Friday December **, ****, over the telephone, I asked Larry to check my alternator and you gave me a verbal estimate for an alternator replace and repair. Larry's estimate for this task was around $***.**. I asked if my car can be fixed today, Larry said yes. During our conversation, I happened to mention that the car used to belong to my mother. I also told him that the car is old and “I don't want any heroics, just patch it up.” I had my car towed to Midas before **:** a.m. I met Larry, told him I wanted my alternator checked*replaced if needed. Before the tow truck driver lowered my car, again, I asked if my car can be fixed today, Larry said yes (again). Larry took my car key and did not give me a written estimate for the car repair. Larry just said “I'll call you later.” I have never had service done at Midas without getting a written estimate before my car was even touched. Is this something new?**On Friday afternoon, at *:** p.m., Larry called me with a new estimate. Now, it would cost me around $***.** to repair my car. Larry explained that the alternator was fine, but the car needs the following:***. An alternator belt**. A timing belt with a tensioner**. A new water pump**I asked Larry if he could just change the alternator belt, he said “no, I can't fix your car if I can't do all these things.” My car never showed any symptoms of a bad water pump or timing belt. I told Larry that he was trying to gauge me...he said that he wouldn't do that. But he quickly reminded me of the sentimental value of my car. Larry then put my call on hold.**Our phone call got disconnected. At *:**p.m., Larry called me back and said he made a mistake on the pricing. Now it will cost me $***.** to fix my car. Very reluctantly, I told Larry to go ahead and order the parts—I really felt that these were unnecessary repairs. Especially since that hadn't even attempted to run the car with a new alternator belt. I asked Larry to save all of my parts that he's replacing on my car.**Later in the early evening, I called Larry and asked him for the line item detail of my repair costs. He gave me the information. This is when I found out that there was a charge for an engine wash for $**.**. I never asked for this either. I asked Larry if this was a corporate store.*Larry informed me that this Midas location was a privately owned franchise and not a corporate store. He also informed me that this franchise uses a two tiered formulation for pricing labor costs. The two tiers, Menu pricing and labor costs by hour. You informed me that the cost of labor by hour was $**.**.***. More often than not, when a water pump is replaced, the timing belt and tensioner is replaced at the same time, it is a common practice. **Is there a franchise “menu pricing” cost assigned to this task?**If there is...what is the assigned cost of this task?***. Question about replacing an alternator belt.**Is there a franchise “menu pricing” cost assigned to this task?**If there is...what is the assigned cost of this task?**Larry wants to charge me *.* hours of labor @ $**.** per hour. Parts: $**.** for a water pump, $**.** for a timing belt and $**.** for the alternator belt.**Labor:****.***Parts: ****.***Tax:***.***(on parts only??)**Larry wants to charge me around $***.**. I feel like I was forced to have these unnecessary repairs done. And I want to be sure that I am paying the lowest Midas price for the services rendered.**On Saturday December ** at around *:** a.m. I called and spoke with Larry again. I asked if any work started on my car yet. He said no, because he was waiting on the timing belt to arrive. I told Larry to remove the $**.** engine wash from my bill. At **:** p.m., Larry calls me back and tells me that he just got the timing belt in. He also said that it was too late to fix my car today because the shop was closing at *:**p.m.**On Christmas Eve, Monday December **, around *:** a.m., I called and spoke to Larry. I asked if any work has been done on my car. Larry said that they were about to put it in the bay. He told me that he couldn't promise, but he would try to get my car fixed today. Then he told me the shop was closing at noon, he'll call me later. I didn't get a call back.**I am a ** year old woman, living on Social Security disability. The bus doesn't run around here on holidays. I have no help—so I'm stuck at home waiting on my car that was promised to me on Friday December **. I feel that Larry took advantage of the memory of my dead mother to make a few extra bucks.

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Customer service issue
Reported by GetHuman-vmart_
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 10 others
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GetHuman-vmart_ started working on this issue
Dec 24th, 2018 8:00pm