I work for a repair center and we received a Surface Pro ticket for a Surface Pro * tha...

GetHuman5823957's Technical Support issue with Microsoft - Tech Support from March 2021

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The issue in GetHuman5823957's own words
I work for a repair center and we received a Surface Pro ticket for a Surface Pro * that will not charge or stay on without the charger. I am needing to create a ticket and get this sent in for repair. I need to know what the warranty covers and if the warranty is expired, I need a quote for repair. I do not have the Microsoft account associated with this device as this is for a business and we are just a repair center. **The serial number for the device is ************.

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Microsoft - Tech Support

Technical Support issue
Reported by GetHuman5823957
Mar 9th, 2021 - 9 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 8060 others
0 customers following this

Timeline

GetHuman5823957 started working on this issue
Mar 9th 4:04pm