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Before contacting them, items GetHuman5362163 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman5362163's own words
After last update ear phone jack won't work and button on surface for sound won't work. That is the issue
GetHuman5362163 did not yet indicate what Microsoft - Tech Support should do to make this right.
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How GetHuman5362163 fixed the problem
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