I am completely locked out of my account. I have changed my password. Used the codes se...

GetHuman5198292's Recover Account issue with Microsoft - Tech Support from August 2020

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The issue in GetHuman5198292's own words
I am completely locked out of my account. I have changed my password. Used the codes sent a few times and the recovery form. I am completely locked out. And I can't speak to anyone to get unlocked out. Because in order to speak to someone I have to be in my account. This has been countless hours of trying and countless hours on phone trying to talk to someone and have gotten no where because I can't talk to someone without being in my account. Like it wont let me. And the prompts on the phone directs you to the website "help" links. I need help. I'm beyond crying at this point. My son got an xbox * days ago and he's been locked out since yesterday. Please someone call me at ***-***-****. thank you. Charity Fincher

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman5198292
Aug 25th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5688 others
0 customers following this


GetHuman5198292 started working on this issue
Aug 25th, 2020 7:01pm