I recently tried to log into my microsoft account and after entering the password, it g...

GetHuman5063014's Recover Account issue with Microsoft - Tech Support from July 2020

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The issue in GetHuman5063014's own words
I recently tried to log into my microsoft account and after entering the password, it gave me a message saying they've "detected unusual activity on my account" and asked me to "verify my info and change my password", however when I asked them to email me a code to change my password, I never received an email, and when I tried verifying the information on my account details (all of which I verified correctly) they said it was not sufficient and that my email would no longer work for my account. Now I know for a fact that there was no unusual activity on my account because I keep up to date with that sort of thing and monitor it almost daily, so basically they've suspended my account for nothing and when I tried to contact them about it they said I couldn't even use my own email to talk with them. I've tried every which way to get this sorted out and you guys are my last hope. I just want to talk to a human to explain the situation, and hopefully have my account restored. Whether this be by updating my password, or creating a new email address, or whatever, I don't really care, I just need access to my account. Thanks.

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Microsoft - Tech Support

Recover Account issue
Reported by GetHuman5063014
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 6247 others
0 customers following this

Timeline

GetHuman5063014 started working on this issue
Jul 14th 8:46am

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