Microsoft - Tech Support Customer FAQ

If you can't sign into your Hotmail account because it's blocked, it could be because Microsoft detected some unusual activities. To unblock your account, visit the Microsoft account recovery page. It's a secure way for you to prove your identity online. Typically, you'll need to enter a security code sent to your backup email address or phone number. If you don't have access to those, there's also an option to answer some questions about your account to verify your identity. Once Microsoft verifies that you're the rightful owner, your account will be unblocked. Be sure to check your account settings and activity once you regain access to ensure no unauthorized changes were made.

If you believe you've received a scam email related to Microsoft, don't click on any links, don't reply, and do not share any personal details or information. Instead, report it. For Outlook.com, you can open the suspicious email and select "Junk" from the top menu, then click "Phishing" from the drop-down menu. If it's not related to Outlook.com, forward the email to Microsoft's official scam reporting email address: phish@office365.microsoft.com. After reporting, it's best to delete the email from your inbox and your deleted items folder to ensure you don't accidentally access it later.

It sounds like you're experiencing an issue with your keyboard. Try the following steps to resolve it. First, test your keyboard on a different application or document to see if it's a system-wide issue. Next, try restarting your computer. This can often fix minor bugs. If the problem persists, check if your keyboard drivers are up to date. To do this, go to Device Manager > Keyboards, right-click on your keyboard, then select Update Driver. If all these fail, you may need to check for any physical damages to the keyboard or consider replacing it. If none of these options worked, you may need to consult a professional for a thorough hardware check-up.

If you've been locked out of your Microsoft account because your email address was changed, you can attempt to recover your account. You'll need to visit the Microsoft account recovery page, enter the email address associated with the account, and follow the prompts. You'll be asked to provide as much information as possible such as previous passwords, answers to security questions, or payment details. This information will help Microsoft verify your identity and recover your account. Try to answer these questions to the best of your ability. Remember it might take up to 24 hours for Microsoft to review and respond.

If you're locked out of your Microsoft account and you don't have two-factor authentication set up, you can recover your account using the account recovery form. You'll need to provide as much detail as you can, from past passwords to account information, to verify your identity. Once submitted, Microsoft reviews your submission and if approved, sends a security code to a backup phone number or email address. Enter that code to regain access. If you're unable to provide enough information or if the form gets rejected, you might be unable to recover the account due to Microsoft's commitment to maintain users' privacy and security.