Yesterday, I had a problem with the icons not populating the toolbar. I called the Micr...

GetHuman-judith_e's customer service issue with Microsoft - Tech Support from March 2019

2 views
 | 
9304 similar
 | 
0 following
Help with my Microsoft - Tech Support issue
How did GetHuman-judith_e do it?
Waiting to hear how GetHuman-judith_e fixed the problem to share with other customers.
The issue in GetHuman-judith_e's own words
Yesterday, I had a problem with the icons not populating the toolbar. I called the Microsoft number listed in Spectrum directory assistance (***-***-****). The people I spoke to took control of my computer and scrolled a bunch ip addresses. The said that my problem was caused by hackers in Pennsylvania. They wanted to sell me software for $***. I smelled a scam and hung up. The taskbar is now populating correctly, and I see no evidence of damage. Malwarebytes and Norton found no problems. I want to inform you of these imposters, and I would like help removing anything that they may have installed, including a conference and remote control system called SupRemo.
GetHuman-judith_e did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman-judith_e fixed the problem
We are waiting for GetHuman-judith_e to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-judith_e fixes it.
This email address isn't valid

Microsoft - Tech Support

Customer service issue
Reported by GetHuman-judith_e
Mar 12th, 2019 - 5 mons ago
I have an issue with Microsoft - Tech Support too
Fixed
Seen by 2 customers so far
Similar issue to 9304 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder
Timeline
GetHuman-judith_e started working on this issue
Mar 12th 5:12pm
GetHuman-judith_e confirmed the issue is fixed. Hooray!
Mar 12th 5:20pm