Recurring billing is ON for my son's Xbox Live Gold account.*It is billed to an AMEX ca...

GetHuman-gfatches's customer service issue with Microsoft - Tech Support from January 2019

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The issue in GetHuman-gfatches's own words
Recurring billing is ON for my son's Xbox Live Gold account.*It is billed to an AMEX card in his name which is included with my AMEX account.*He has not used the service for several years and does not remember the user name or password to the account, so he cannot turn off recurring billing.*Both he, his wife and I have tried all means online to resolve the issue with no satisfactory results.*The name for the account are either Nikila or Cliff Atcheson.*We wish to turn off recurring billing and if possible get a refund on the latest charge which was * January ****.*My telephone is *** ***-****.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-gfatches
Jan 8th, 2019 - a mon ago
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Jan 8th 9:49pm