This has to do with the mail which in my case is from Comcast but shows in Windows...

GetHuman-spugach's customer service issue with Microsoft - Tech Support from January 2019

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The issue in GetHuman-spugach's own words
This has to do with the mail which in my case is from Comcast but shows in Windows **. You have all colors and symbols (SA, TH, O, NP) but no information on what they mean! Also, there is no print available on the mail. I don't want to use it and instead will go directly to comcast.*Also, your help in Get Human indicates you can get help in the browser. When you click on it you get a chat which wastes my time again!************:*I had a chat 'session' with Clyde P and he wasted my time. He finally connected to my PC but never told me when he was disconnecting. A supervisor was supposed to call me back but of course never did.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-spugach
Jan 6th, 2019 - a mon ago
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Jan 6th 10:44pm