Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cberrios may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-cberrios's own words
I got a new phone I downloaded my email and tried log in n wouldn’t let me ... I am having trouble logging into my Hotmail Account. I tried reseting my acct and now it only states that I need to create a new account only problem is I have had the same email since the **'s I have all my work emails that go through my Hotmail acct so creating a new one is not really an option for me. I can not remember every thing I put in my old security questions. I don't know if there is another way to do it. It is my full first and last name I use it as my professional email.
It’s my professional email need access ASAP
I have been using this acct for many many years
Resetting password Microsoft won’t let me they only recommend to create a new acct I can’t
I have an issue with Microsoft - Tech Support too
How GetHuman-cberrios fixed the problem
We are waiting for GetHuman-cberrios to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.