Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1484112 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman1484112's own words
My computer randomly logged me out of my Microsoft account *****@***.com. I haven't really re-logged into it in * years or so, so I forgot my password. I keep trying to recover it using my other email address *****@***.com, but it won't ever go through because apparently, I don't have enough information. I submitted several recovery forms but it won't take. *I'm very irritated by this, as I have * or * years worth of pictures and apps that have straight up disappeared because of this. I can't access them whatsoever. I'd like to recover my Microsoft account if possible and get all of those back.
GetHuman1484112 did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman1484112 fixed the problem
We are waiting for GetHuman1484112 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.