I had someone call me the other day and say they are from Microsoft and I have viruses...

GetHuman1474415's customer service issue with Microsoft - Tech Support from November 2018

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The issue in GetHuman1474415's own words
I had someone call me the other day and say they are from Microsoft and I have viruses on my computer and they need to fix it. I told them I am not paying them and I didn't believe them. They showed me that I have over **,*** viruses. About a year ago someone called and said the same thing. At that time I agreed to let do it. They charged me over $***.**. People me that they probably put the viruses on my computer. I stop payment on the check. They kept calling but I didn't answer my phone. So when they did it again the other day. They charged me $**.**. They took a picture of my check. My daughter told me today that Microsoft doesn't ever call. I am very upset and worried if they got my private information. What can I do? They put their phone number on my computer and there support site. Is this a fake or real. Please help me. Thank you, Betty Jahrling
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman1474415
Nov 3rd, 2018 - a mon ago
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GetHuman1474415 started working on this issue
Nov 3rd 12:05am