Before contacting them, items GetHuman-valfrase may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-valfrase's own words
Last evening I was looking at the screen, which disappeared,and a message from Microsoft came up asking me to phone no. *** *** **** as there was a problem. The person asked me to go through various procedures to reinstate the screen, which I did, but I was suspicious that this was not genuine. He asked me to enter my password, which I was unable to remember, and finally told me the cost of this procedure, which I refused to pay, and hung up. As soon as I hung up my screen came back,so it was definitely bogus. What else do I need to do to protect my security?
GetHuman-valfrase did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman-valfrase fixed the problem
We are waiting for GetHuman-valfrase to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.