My son has an Xbox one that he purchased new from game stop he has used it just over...

GetHuman910029's customer service issue with Microsoft - Tech Support from July 2018

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The issue in GetHuman910029's own words
My son has an Xbox one that he purchased new from game stop he has used it just over * years before the big problem occurred the game was slow and kept kicking him off so I went back to game stop and the guy knew instantly that it was the power brick but they only sell them online so I bought a used Xbox one came home and tried the power brick from it and for sure the power brick was the problem and after researching the internet I am confused about what to buy and equally as confused about why if this is such as huge problem and common problem why is Microsoft not taking care of problem? The game stop employee said at least *-* people come to them every week needing a new power brick. My son was ** when he bought this game new from game stop with his own money that he made mowing yards and less than ** days out of warranty it basically stopped working. I am very disappointed with Microsoft for charging such outrageous prices for there products and then not making it right when people have the same problem repeatedly. It’s obviously a power brick problem and Microsoft should offer a replacement.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman910029
Jul 23rd, 2018 - 10 mons ago
I have an issue with Microsoft - Tech Support too
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GetHuman910029 started working on this issue
Jul 23rd, 2018 10:00pm
GetHuman910029 indicated the issue is not fixed yet.
Jul 27th, 2018 8:07am