I may have been scammed and*or hacked. A pop up warned me I might have been hacked and...

GetHuman-sisu's customer service issue with Microsoft - Tech Support from June 2018

Help with my Microsoft - Tech Support issue
The issue in GetHuman-sisu's own words
I may have been scammed and*or hacked. A pop up warned me I might have been hacked and gave me the phone number *********** to call. This company name is "IT Services" and the rep said they are licensed to help with Microsoft problems. I spoke with a "Mike Ross." He "took over" my computer screen and showed me what he was doing to make sure I had not been hacked. I was very suspicious...at the end he said I could have future protection by purchasing software protection...gave me prices...I have a fully running protection program that is up to date...I believe this was a scam if not a hack. I reset my computer to several hours earlier. I also contacted two financial institutions I do business sometimes online. Wonder if I was hacked or scammed? Thanks

GetHuman-sisu did not yet indicate what Microsoft - Tech Support should do to make this right.

How GetHuman-sisu fixed the problem
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-sisu
Jun 28th, 2018 - 3 years ago
Fixed
GetHuman-sisu shared how to fix
Seen by 17 customers so far
Similar issue to 1423 others
0 customers following this
Items needed
Software Version
Browser
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder

Timeline

GetHuman-sisu started working on this issue
Jun 28th, 2018 4:11pm
GetHuman-sisu confirmed the issue is fixed. Hooray!
Jun 29th, 2018 12:48am

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