laptop froze ar "choose your keyboard layout"

GetHuman-bugby's customer service issue with Microsoft - Tech Support from May 2018

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The issue in GetHuman-bugby's own words
i wasn't doing anything---ms was downloading a win ** update ... On Wednesday ******* an update to my two computers happened overnight and the next day both computers were stuck on "choose your keyboard layout" window. I called and a rep had me load a program on a flash drive to try to boot up.I also tried a win ** recovery disk and nothing worked. I was told I should have a fix for this by *******.* So far no fix and i have two computers that will not boot up.* They said I could take computer to a Microsoft store but the closest one is *-*** hours away. * I really need my computers up and running,and I don't know what to do. *I have a ref * ***********Thank You* "PLEASE HELP ME"*Bruce Neff*Phone* (***)***-****
i called * times and spoke to a rep and the problem still exists
i want the pc running like it was before this last update
been a customer since ****
tried several suggestions from others that had the same problem but nothing has worked
I have an issue with Microsoft - Tech Support too
How GetHuman-bugby fixed the problem
From another pc I downloaded win ** media----then from pc that was stuck at "choose your keyboard" clicked us*use another system from next screen*clicked win** volume* from next screen. Then from the flashdisk with media on it clicked the exe file and it loaded a new windows **. The microsoft rep did this working remotly on my machine. It took many different reps before i found one that really knew what they were doing. I later learned that this update freeze-up had happened to hundreds of people. I had one rep try a few things then told me to wait for a fix from a future update.-----real nice-Well, both of my pc's are finally back up and running thanks to the rep Michelle--she knew what she was doing.I had a couple reps tell me they would be right back and never came back also---many frustrating hours
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Microsoft - Tech Support

hp laptop
Customer service issue
Reported by GetHuman-bugby
May 26th, 2018 - 6 mons ago
I have an issue with Microsoft - Tech Support too
Fixed
GetHuman-bugby shared how to fix
Seen by 13 customers so far
Similar issue to 652 others
0 customers following this
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Timeline
GetHuman-bugby started working on this issue
May 26th 6:30pm
GetHuman-bugby indicated the issue is not fixed yet.
May 26th 7:46pm
GetHuman-bugby indicated the issue is not fixed yet.
May 26th 7:53pm
GetHuman-bugby indicated the issue is not fixed yet.
May 27th 12:42am
GetHuman-bugby indicated the issue is not fixed yet.
May 28th 3:54am
GetHuman-bugby confirmed the issue is fixed. Hooray!
May 29th 7:48pm