We have a brand new HP Laptop computer. *My husband and I set up the password to get in...

GetHuman-triplejs's customer service issue with Microsoft - Tech Support from May 2018

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The issue in GetHuman-triplejs's own words
We have a brand new HP Laptop computer. *My husband and I set up the password to get into the computer. *Now neither one of us can remember the password. *We have tried entering his email, then my email. Both are incorrect. ( through an online tech support app) *I need someone to please walk me through how to recover my password or to reset my entire computer, because as of right now, our new laptop is useless to us. *Please someone help me! **
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-triplejs
May 14th, 2018 - 10 mons ago
I have an issue with Microsoft - Tech Support too
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Seen by 8 customers so far
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GetHuman-triplejs started working on this issue
May 14th, 2018 5:44pm