Before contacting them, items GetHuman-gjacobi may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-gjacobi's own words
I have Outlook **** on my laptop. I have not used it since purchasing my laptop a few years ago. I would like to use it now. I see that my email account was setup at the time of purchase using Microsoft Exchange using my current email address. I see that old emails from **** - **** are in the folder attached to that account. I cannot get it to upload new emails. I am trying to figure out the settings, and thought I would change to an IMAP account but I can't see a way to do that.
GetHuman-gjacobi did not yet indicate what Microsoft (Canada) should do to make this right.
I have an issue with Microsoft (Canada) too
How GetHuman-gjacobi fixed the problem
We are waiting for GetHuman-gjacobi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.