I have Outlook **** on my laptop. I have not used it since purchasing my laptop a few y...

GetHuman-gjacobi's customer service issue with Microsoft (Canada) from December 2018

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The issue in GetHuman-gjacobi's own words
I have Outlook **** on my laptop. I have not used it since purchasing my laptop a few years ago. I would like to use it now. I see that my email account was setup at the time of purchase using Microsoft Exchange using my current email address. I see that old emails from **** - **** are in the folder attached to that account. I cannot get it to upload new emails. I am trying to figure out the settings, and thought I would change to an IMAP account but I can't see a way to do that.
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Microsoft (Canada)

Customer service issue
Reported by GetHuman-gjacobi
Dec 9th, 2018 - 6 mons ago
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GetHuman-gjacobi started working on this issue
Dec 9th, 2018 4:44am