How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Michaels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8
Below are some clips we've found from Michaels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Michaels. Customer care is important to us. By continuing this call, you agree may be monitored or recorded for quality and training purposes.
For ship to home orders, press one.
For in store or curbside pickup orders, press two."
Excerpt from a call with Michaels
Tuesday, February 6, 2024 11:20 PM
The first phone menu
"Thank you for calling Michaels. Customer care is important to us.
By continuing this call, you agree may be monitored or recorded for quality and training purposes.
For questions or feedback about your in store experience, press five.
For questions about custom framing, press six.
For Michaels Pro, press seven.
For ship to home orders, press one.
For in store or curbside pickup orders, press two."
Excerpt from a call with Michaels
Thursday, March 21, 2024 3:29 PM
After you press 1
"To check a gift card balance, press three.
For questions about your reward if you are using a smartphone and would like to receive a text with the link to check your order status, press one."
Excerpt from a call with Michaels
Tuesday, January 2, 2024 5:22 PM
After you press 2
"For questions about your rewards account if you are using a smartphone and would like to receive a text, with a link to check your order status, press one.
If you are using a smartphone and would like to receive a text, with a link to cancel your in store or curbside pickup order, press two."
Excerpt from a call with Michaels
Sunday, February 18, 2024 9:36 PM
What are the hours and when should I call?
Michaels operates the call center for this 800-642-4235 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michaels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michaels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Michaels is Wednesday.The most busy day to call is Monday, which averages 129% more phone calls by comparison.Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Michaels is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Michaels staffs the call center well on Wednesday.
Why call this Michaels number?
Below is a sample of recent calls to Michaels, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion with phone number: "I'm confused about the phone number you provided, can you confirm if it's eight five five?"
- From a call lasting 9m 9s , Mar 25, 2024 3:23 PM
Placing order troubleshooting: "I'm trying to place an order, and it's saying I have an error code four zero nine zero seven."
- From a call lasting 12m 50s , Mar 24, 2024 10:31 PM
Poor reception: "You're going in and out."
- From a call lasting 4m 9s , Mar 21, 2024 3:29 PM
Requesting purchase history printout: "How can I get a printout of what I've spent at Macy's?"
- From a call lasting 4m 20s , Mar 4, 2024 2:49 PM
Ordering baseball bat case: "I was trying to order some baseball bat case, but it said you can buy one and get one free."
- From a call lasting 31m 2s , Feb 18, 2024 9:36 PM
Assistance with promo code: "The promo code is not valid and not being accepted online."
- From a call lasting 17m 25s , Feb 18, 2024 7:44 PM
Rewards program confusion: "I received a notification to spend 55 more cents for a $5 reward, but after spending $20, I'm now told to spend 27 more cents."
- From a call lasting 7m 45s , Feb 10, 2024 12:22 AM
Order inquiry: "I was calling because I had ordered a blanket December the tenth, and I have not received anything."
- From a call lasting 2m 8s , Feb 7, 2024 11:34 PM
Craft advice for memorials: "We're making plaster molds for memorials for the residents who pass on."
- From a call lasting 16m 31s , Feb 6, 2024 11:20 PM
Order pickup location issue: "I received an email about picking up my order in Arizona, but I need it shipped to me."
- From a call lasting 10m 30s , Jan 2, 2024 5:22 PM
More Ways to Contact Michaels Customer Service
There are of course other ways to contact Michaels customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Michaels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Michaels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Michaels agent. This phone number is Michaels's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-4235 include and other customer service issues. Rather than trying to call Michaels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Michaels has 1 phone number. It's not always clear what is the best way to talk to Michaels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Michaels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Michaels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.