I had received a smart watch as a gift and within a few months the back came off of it...

GetHuman3058011's Refund issue with Michael Kors from June 2019

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The issue in GetHuman3058011's own words
I had received a smart watch as a gift and within a few months the back came off of it when I took it off the charger. I went through customer service the first time to get it replaced and they sent me a new one. However, a month or two later, the same thing happened when I took it off the charger. The back completely came off and stuck to the charger. Since this was the second time this happened, I had taken it to a store and they replaced it for me but I was looking to get a refund for the watch. Instead they gave me a new one. The watch I have is currently still in brand new packaging and has not been opened. Can I return the one they gave me? Thank you for your time.

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Michael Kors

Refund issue
Reported by GetHuman3058011
Jun 9th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1121 others
0 customers following this

Timeline

GetHuman3058011 started working on this issue
Jun 9th, 2019 2:27pm
GetHuman3058011 indicated the issue is not fixed yet.
Jun 11th, 2019 10:21pm