Michael Kors Customer Service Issues

I created my account in-store, providing my email for it, as instructed. However, my account is not showing up in the system, and store clerks in a different state couldn't locate it. I then created a second account with the same outcome. I haven't received any information regarding my login details or how to access my accumulated points. My phone numbers used were: [redacted] and [redacted]. I signed up at South Hills Village Mall in Pittsburgh, PA, as well as in my current location. I need assistance accessing my account. Thank you.

I bought three pieces of luggage from the MK outlet in CT. I've already discussed the issue with the manager but it remains unresolved. The problem is with the large duffle bag and the weekender; one has a yellow strap while the other has a beige one. I prefer the beige strap as it matches the set well, unlike the yellow one which stands out. I've tried contacting customer service but even their supervisor couldn't assist me. I don't want to return the luggage as it's perfect; I just need a tan strap to match the set and avoid the mismatch with the yellow strap.

I purchased a purse in Glasgow at the end of November. Upon using the purse recently, I noticed that the piece to open the zip on the inside was missing. I contacted the shop where I bought it, and they advised me to reach out to customer service. I made three calls, but despite being told that I would receive an email, I have not received any communication. Due to living four hours away from Glasgow, I am unable to return the purse to the shop. I bought it for around [redacted] pounds and got it on Black Friday.

On 12/17/[redacted], I visited the Michael Kors store at Sawgrass Mall in Fort Lauderdale, Fl to purchase Christmas gifts for my mother and sister. I bought a watch for my mother and a purse for my sister, but to my dismay, on Christmas Day, the watch was missing from the box when my mother opened it. Feeling a mix of anger and embarrassment, I returned to the store the next day. They discovered they had given me an empty display box, with no apology for the mistake. Unfortunately, they no longer had the watch I originally purchased in stock. My mother was left without a gift, and despite receiving a $[redacted].00 refund, I was not offered an apology for the inconvenience. It was frustrating to have to make a return trip due to their error, especially when dealing with a reputed brand like Michael Kors. I have kept a photo of my receipt and the box they provided me.

I recently emailed concerning an order I placed on December 16, [redacted]. I received a response instructing me to track my order with no further assistance. As of January 7, [redacted], the tracking information only shows that the order is being prepared for booking. It appears that my order has not left the UK since it was placed. I am disappointed and frustrated with this situation, especially after being a loyal customer who has never experienced this before. Initially, I assumed the delay was due to the holiday season, but it seems the order has not even left your warehouse. This is the third time I am reaching out to address the same issue.

During a recent visit to the Park City Michael Kors store, I experienced poor customer service. I wanted to return an MK watch and exchange a purse bought two days ago, unused with tags and receipt, for an Apple Watch. When I requested a refund, the staff member informed me that a check would be mailed within 4-6 weeks instead of providing cash for the cash purchase my husband made as a birthday gift. The store manager seemed inconvenienced, even making smart remarks to my son. Despite asking for a different purse before the exchange was processed, she claimed it was too late and asked for a card payment, although I clarified it was a gift. I felt disrespected and hurt by her behavior and even questioned if it was racially motivated due to my husband being Hispanic. The entire experience, traveling an hour to the outlets, left me feeling mistreated and inconvenienced.

In December [redacted], I began using my handbag and noticed that one side was sinking in while the other side remained fine. Attempting to fill the uneven side with my makeup purse and sunglasses did not improve its appearance. I temporarily stopped using the handbag and resumed in late January [redacted], only to discover that the handles were starting to strip. Seeking assistance, I visited Macy’s and explained the problems to a familiar Sales Representative who provided me with the MK Customer Support Department phone number. After contacting them, I was instructed to send an email with photos and a detailed message, including the ticket number. Despite my efforts, I received a message from MK indicating that they were unable to repair or replace the handbag.

Hello, my name is Kim D. I encountered an issue while trying to buy a handbag on the Michael Kors app. After multiple unsuccessful attempts, the transactions did not go through, but the money was still held in my bank account for all three tries. The first handbag cost $[redacted].78, followed by a leather backpack priced at $[redacted].48. I would appreciate a refund for the unprocessed purchases. The last transaction, which was successful, was for the same amount as the initial handbag, $[redacted].78, on May 3, [redacted]. I hope for a prompt resolution to this matter. Thank you for your assistance. Best regards, Kim D.

Hello, I wanted to share my recent experience ordering a Michael Kors bag from Zalando while I was in England. Upon returning to Greece and opening the package, I was disappointed to find that the dust case was missing. I have previously ordered Michael Kors items from various companies, and the dust case was always included. I reached out to Zalando, and they mentioned that your company is responsible as they deliver products in the same condition as received. I hope we can resolve this issue as I appreciate your brand. As a lawyer, I am aware of my rights and have consulted a consumer advocate. I would prefer to resolve this matter with you before taking further action. Zalando's service was unsatisfactory, and I hope for a better resolution from your end regarding the missing dust case.

Hello, My partner gifted me an MK ACCESS watch for my birthday on Sunday, May 10th, purchased directly from the official Michael Kors website. I followed the instructions and charged the watch at 6 a.m. The next day, it ran out of battery despite not using it, so I left it in its box since I still needed to set it up. When I tried to charge it again, it started vibrating intermittently with a battery symbol and then shut off without charging. I am unsure if the issue lies with the charger or the watch. I have been calling customer service for 3 days and waiting on hold for more than 20 minutes each time. I am concerned. I look forward to your response. Thank you, Andrea

I have reached out to Michael Kors multiple times through their customer service email, but the responses I have received were not helpful in tracking my return. It has been over a month since I returned a pair of shoes ordered online on April 4th, [redacted], under my name Eleanor Just with order number Wb[redacted]. Despite dropping the package off at the post office on April 9th, there have been no updates on the tracking information due to delays attributed to COVID-19. Even after contacting the post office, there is limited information available, and attempts to track the package online have been unsuccessful. The lack of communication is concerning as it approaches the 45-day mark typically required for a refund. I have also tried to use the chat feature on the website to no avail and the customer service line only offers automated responses without connecting to a representative. I am seeking assistance in locating the package and processing the refund promptly. Thank you. Best regards, Eleanor Just

I bought a watch for Valentine's Day, but it stopped working about 10 days later. I went to the outlet where I made the purchase, but it was closed because of the coronavirus. I contacted corporate, and they informed me that they were closed as well and didn't have a reopening date. Today, when I called to inquire about the store, someone answered and mentioned that it had opened in May. They said I couldn't get a refund despite having the receipt. I believe this is unfair. I bought the watch in Alabama and have been quarantined in California due to work until recently. Maybe I should have checked more frequently, but I assumed the state was still under lockdown. Regardless, what options do I have now? I invested a significant amount in this watch, but I no longer wish to keep it. I understand that the pandemic caused unexpected issues, but I have been a loyal customer.

Hello, I am Minni, a loyal customer of MK for over five years. I typically shop at Metrotown in Vancouver. Recently, there was a promotion where customers spending $[redacted] were eligible for a free bag. Unfortunately, the manager at Metrotown was rude and arrogant, denying me the promotional bag and seemingly discriminating against Asians. This behavior is unacceptable, especially after regularly spending $[redacted]-$[redacted] every two weeks at MK without previous issues. I urge MK to address this situation promptly. Thank you. Sincerely, Minni.

Hello, I need to update the delivery address for my recent order placed on your website with order number wb[redacted]9. The new address is: Brittany Martin [redacted] S Lake Street Amherst, OH [redacted] The current address indicates South Amherst, but it should be delivered to Amherst. I encountered issues with the online chat function on your website and could not find a phone option to speak with customer service, which is frustrating. I prefer speaking with a representative to resolve this matter promptly rather than relying on email communication. I also experienced a significant delay with my previous order, wb[redacted], which was meant to arrive before Mother's Day after paying for expedited shipping. However, the shipping status changed from expedited to normal causing a delay, leaving me without a gift for my mom on Mother's Day. Furthermore, I was charged for expedited shipping but received standard shipping, which was free at the time. Overall, I am dissatisfied with the level of customer service received.

I have been trying for months to obtain a refund for a returned product, but the responses have been unclear and frustrating. Despite returning all items in one box, only some were credited back, while a wallet is missing. The company claims no record of the wallet, which is inexcusable. I need the credit issued for the Large Quilted Leather Smartphone Wristlet promptly, or I will escalate the matter. The order number for reference is wb[redacted]9.

Dear Sir or Madam, In January [redacted], I ordered a handbag in Zeitschriften Look online shop. Unfortunately, the product could not be delivered because the address provided could not be found (Mariahilfer Strasse 75). As a result, my package was returned to Michael Kors. I spoke with a kind lady over the phone and was informed that the product is no longer available. I was told I would receive a credit for the purchase. However, the credit was never sent to the email address [redacted] Please contact me at [redacted] Sincerely, Jasmin Jovanovic

I bought a smartwatch from Dillards at Franklin Park Mall. The watch fell off my arm three times. When I returned it, I was directed to a service center in the mall, but they couldn't fix it. I'm upset because it's a new watch and I've only worn it three times. The store clerk acknowledged it might be defective but was unhelpful. They don't do repairs in the store and didn't have a replacement. I purchased the watch in February, and by March, it's fallen off multiple times. Can I exchange it for a new one? It's the silver Sofia smartwatch with stones around the face and on the band.

Dear Michael Kors Team, I am Rose King, a 68-year-old resident at Spring Garden Towers, writing to express my gratitude for the exceptional care provided by your staff. Throughout this challenging time, they have treated me with such kindness, as if I were family. I am a student at Peirce College, fortunate to have received a scholarship from the Michael Educational Foundation. I kindly request the donation of four bags: a red bag (style #32S0GDDC3L), a green bag (style #32S4GTVC3L), a burgundy bag (style #32S9GJ4COL), and a yellow bag (style #35TOGFOCOL). Your generosity would be greatly appreciated by myself and other seniors. Thank you for your consideration. Sincerely, Rose King

Subject: Request for Donation to Benefit Seniors November 2, [redacted] Michael Kors 11 W 42nd St. New York, NY [redacted] Dear Michael Kors Team, I am writing today to express my gratitude to the staff at Spring Garden Towers for their exceptional care and support during these challenging times. As a 68-year-old senior, their kindness has meant the world to me. I am currently benefiting from a scholarship provided by the Michael Educational Foundation to pursue studies at Peirce College. I kindly request your assistance in donating four bags that would greatly benefit myself and other seniors here. These bags would bring joy and practicality to our lives. I am specifically seeking a red bag (style #32S0GDDC3L), a green bag (style #32S4GTVC3L), a burgundy bag (style #32S9GJ4COL), and a yellow bag (style #35TOGFOCOL). Thank you in advance for your consideration and generosity. Should you require any further details, please reach out to me via email at [redacted] or by phone at [redacted]. Warm regards, Rose King

I am trying to reach Michael Kors to inquire about my cousin, Michael Mott. We corresponded by mail, and I promised to send him memorabilia about my late father, but I fell ill. When I sent a Christmas card recently, I learned from his wife, Anne, that he had passed away. I am deeply saddened by this news. I cherished the letters and photos he shared with me. I wish I had reached out sooner, but health issues got in the way. I also have a background in designing clothes. Michael relocated from Buffalo when I was young. If you have any information about his friendship with Michael Kors, please contact me. Thank you. Jenny Crowder