Michael Kors Customer Service Issues

Dear Mr. Michael Kors, I wanted to express my gratitude for the positive impact your Billie trainers have had on my health and well-being. Since March, despite a previous walking disability, I have been able to walk long distances comfortably thanks to the orthopedic design of your shoes. The silver metallic pair I own has allowed me to walk for hours, significantly improving my strength and overall health. As a dentist, mother, wife, and community member, I feel healthier and more capable than ever before. Your shoes have not only provided comfort and style but also immense therapeutic benefits. Thank you and your team for creating a shoe that has truly changed my life for the better. I am forever thankful. Warm regards, Karisha Lynn Madden P.S. I love your shoes so much that I have them in nearly every color! My friends are also buying them for the fashion and I receive compliments all the time! 😍

I recently visited the Michael Kors store at the Niagara Falls outlet mall to purchase a purse for Christmas. The purse was marked at $[redacted].99 with a 60% discount and an additional 25% off. The total should have come to $80.70 before tax. However, the staff attempted to charge me $40 more than the calculated amount. Despite showing them my calculations, they claimed their calculators automatically account for the discounts. As an accountant, I know this is not the case. I requested them to use their phones for the calculation, but they refused. This experience is unacceptable, especially considering the amount I spend at the store. I have reported this to the BBB as this behavior is unjust, especially during a pandemic. Rest assured, I will continue to address this issue until it is resolved.

I made a purchase a few weeks ago, and although it was supposed to be delivered on Wednesday, December 9th, I have not received it yet. The large tote arrived, but the crossbody purse did not. I have checked all possible delivery spots and even reviewed our security footage with no luck. My order number is WC[redacted]4, and the tracking number is 1Z37W9X[redacted]9. I understand delays during the holiday season, but the lack of progress and long wait times on calls have been frustrating. This was my first Michael Kors purchase, and I hope this issue can be resolved as I still need the purse for an upcoming trip. Thank you for your help. K.

Good morning! I'm looking to return a gift item received for Christmas. The order number is wc[redacted]. I've always been happy with my purchases from Michael Kors but want to return the Gen5 Lexington watch from this order while keeping the slippers. I have the invoice and shipping label but not sure if I need an authorization number or anything additional. The watch is brand new and unused in its original packaging. Could you guide me on how to proceed with the return and get a refund to the original payment card? Thank you for your assistance, I await your prompt response.

I would like to request to speak to a supervisor regarding an order I made using your customer phone service. The order was placed on the 11th of December, [redacted]. The representative who assisted me had difficulty understanding me. It appeared that English may not have been her native language. I ordered a medium cherry-red packable down with a hood. The entire process included long wait times, multiple repetitions, the representative excusing herself multiple times, and asking me to repeat my email and credit card information several times. The ordering process took at least 35 frustrating minutes with no confirmation received yet. I have various emails from that day that show the information was provided. This experience was extremely disappointing, and I am dissatisfied as a loyal customer who previously purchased from Michael Kors. The service was exceptionally poor, surpassing any online service experience I have had despite the challenges of the pandemic and ongoing sales. Perhaps, Calvin Klein can offer a similar product with much less frustration. Dr. Pamela S.

I returned my full order W[redacted]33 two weeks ago. Today, I received an invoice showing only half of the returned goods. The entire order was in one package. Klarna issued an updated invoice that I am now being asked to pay. I am puzzled as to why I am expected to pay for something I have already returned. This is the second time this week this has happened. On 22/01, I returned another purchase W[redacted]35, and the same issue occurred. Only half of the returned items were processed. For example, I returned two pairs of shoes and a bag, but only one pair of shoes was marked as returned. This situation is incredibly frustrating. I have already reached out to Klarna twice this week to address this matter. They have been helpful, but I have yet to receive any resolution from you. This is completely unacceptable. I have been shopping online for years, and I have never encountered a situation like this before.

I wish to address the issue with the poor quality and lack of durability of the handbag strap on the Lydia Leather Shoulder Strap in Mulberry color. I am concerned whether this is due to a manufacturing fault or simply poor craftsmanship. I bought this bag on 27.11.[redacted] and during the warranty period, I took it back to your store in Trafford Centre for repairs on the strap edges, which had cracked and split in multiple places. Although the main body of the bag is in good condition, the strap has significantly deteriorated, with frayed edges losing its strength. Despite being told by a representative at the Trafford Centre store that the damage cannot be fixed, I am unable to use the bag in its current state. I kindly request that you either repair or replace the strap to restore my confidence in your brand. This experience has left me disappointed, to the point where I do not plan on buying any more Michael Kors products. Your assistance in this matter would be greatly appreciated. Thank you. Best regards, Gilly S.

I have a question about the current design of your bags. They lack the unique look they used to have and now all seem stiff and similar to grandma bags. I have struggled to find a designer bag that I like for years. Recently, my 12-year-old favorite Michael Kors bag ripped. My disappointment lies in the lack of variation among designer bags; one size does not fit all. Many women, including myself, are hoping for more uniqueness in your designs. Thank you for your time.

I purchased a watch from Michael Kors' global website. Unfortunately, after a long wait, the watch is not working. I am looking to avoid the back-and-forth of sending it for repairs. Can I please exchange it at the Singapore outlets? I am based in SG, and the product arrived 6 days late. I would prefer to handle the exchange locally to save time instead of returning it for repairs.

I received a purse from a relative that I don't need. It's brand new with tags, but I want to return it for money to help with my bills. The outlet shop in Barstow is requesting proof of purchase, including having a phone on file. I find these requirements unreasonable since it was a gift. Can you assist me with this issue?

Hello, I placed an order for a bag at the "Michael Kors" store in Hamburg at the "Alstertal Shopping Center" on December 9th, [redacted], with delivery to this store. DHL notified me that the item arrived but was taken back because it could not be delivered. According to DHL, my name and the address of the shopping center were on the package instead of "Michael Kors, Attn: J. Drigalla." The bag was intended for my dear wife for Christmas. Where is the bag now? Can it be sent to my home instead? Please assist. Order No. [redacted] Ordered by Mrs. Siskow AEZ, Heegbarg 31, [redacted] Hamburg

Hello Team, I recently bought a sling bag and wallet. The cashier was supposed to send me the bill via email, but I never received it. Unfortunately, the physical copy got wet. I decided to return the items because the color was different from what I expected. The store mentioned that I need a copy for the exchange. Kindly advise on what information you need from me to send the digital copy.

On December 21, [redacted], I purchased a Michael Kors suitcase for my girlfriend, who loves the brand. My order number is WF[redacted]0. Despite receiving an email on December 24, [redacted], stating that the package was delivered, I have not received it at my doorstep. Typically, the package arrives a few hours after such notifications, but it has been nearly two full days with no sign of the delivery. This situation is quite frustrating, as the suitcase was meant to be a special gift. I believe it's time to request a refund to my bank account.

Dear MK, I am writing to address an issue I encountered during my recent purchase on your website. I was interested in a bag priced at Rs [redacted]. However, upon checkout, the total amount charged was Rs [redacted], which came as a surprise to me. While I expected some additional fees for shipping to India, the extra charges were not transparently presented during the checkout process. I value honesty and clear communication when making purchases online. I want to express my disappointment with the lack of transparency in the transaction, as it has led to a negative shopping experience. Moving forward, I recommend that all additional charges and fees are clearly disclosed to customers before the final transaction is completed. As a loyal customer of MK, I hope this feedback can be used to enhance the overall shopping experience for others in the future. Thank you for your attention to this matter.

I recently purchased an MK shoe under a no return or exchange policy after receiving incorrect information from a sales associate regarding sizing. The salesgirl informed me that a European size 41 was equivalent to a US 7.5 or 8. Believing this, I bought the size 8 despite it feeling snug. Later, when visiting other stores, I discovered my actual size is a 10, not an 8 as advised. When I returned to the MK store to request an exchange based on the misinformation provided, they acknowledged their error but still declined the exchange due to the policy. I am seeking assistance to exchange the shoe for the correct size, as I believe the misleading information from the salesgirl led me to purchase the wrong size which I would not have otherwise done.

I purchased a Michael Kors purse from Dillard's a few months ago, and I've noticed that the edging is peeling off, despite my careful maintenance. I brought it to Dillard's, and the woman at the Michael Kors section suggested contacting you directly about this issue. I am disappointed by this quality problem. The purse is generally in good condition otherwise. I am interested in a replacement. I am unsure of the specific model name, but I can provide a photo. The purse is a gray and black crossbody large wallet with a phone pocket that attaches with a snap on the back, featuring a silver logo. Thank you for your assistance.

Dear Sir/Madam, On July 21, [redacted], I purchased a Michael Kors watch with the code No. [redacted] (MKT [redacted]) for my wife as a wedding anniversary gift. Unfortunately, after a few months, on January 6, [redacted], the hinge connecting the watch to its bracelet broke. I returned it to the store and the owner replaced the hinge. However, on February 7, [redacted], the same issue recurred, and the watch was sent to a repair lab. The watch came back on February 25, [redacted], with stronger hinges. Despite this, on July 22, [redacted], the hinge came loose again. I have returned to the store multiple times, but the problem persists. I would appreciate assistance in resolving this recurring issue. Sincerely, Y.N.

Hello, my name is S. Coombs and my order number is wi[redacted]5. I have contacted both phone and chat representatives regarding my order. The shipping address is incorrect, and I understand it cannot be changed. I was informed that since the product has already been shipped, I can either opt for a refund or select a new pick-up location. I have chosen a refund, but it has been over two weeks without any updates. I would appreciate an update on the status of my refund.

I bought a pair of women's shoes at an outlet store in Michigan. I also got a silk purse sack because the shoe box was torn. They assured me that with the receipt, I could exchange them if needed. But back home in Alabama, I saw they gave me the wrong size. When I contacted the store, they said I could exchange them at the Leeds Outlet in Alabama. However, when I went to the Michael Kors store there, they declined without the shoe box. I explained that the cashier in Michigan had sold me the shoes without a box due to damage, offering the silk sack instead. They insisted I go back to Michigan for the exchange.

I am looking for the contact details, specifically the email address for the Westfield Les4Temps branch of Michael Kors. I need to report an issue as I was charged twice for a handbag purchase I made on June 30th. Initially, the card machine showed it was okay after I tapped my credit card, but the salesperson asked me to tap again as the payment did not go through. However, upon checking my credit card statement in Dubai, I discovered that I was charged twice, once in EUR and once in AED. I would appreciate it if you could provide me with the necessary contact information so I can request a refund. Thank you. -Jessa