I have a Crosby Activity Tracker Bracelet which I received for Xmas **** and I love.**A...

GetHuman-kmittiga's customer service issue with Michael Kors from February 2019

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The issue in GetHuman-kmittiga's own words
I have a Crosby Activity Tracker Bracelet which I received for Xmas **** and I love.**At the end of last year **** the battery stopped working which was understandable so I opened it no problem, removed the old battery and replaced with a brand new one. All was good for a few days when all of a sudden it stopped working. I thought maybe the battery was faulty so I tried to open the back to check what was wrong and I couldnt, and have not been able to since. My husband has tried with both a coin and a knife to no avail, we simply can not get the backing to open, it will turn a tiny bit, maybe a millimetre then thats it. **Is there anything you can recommend trying or can I send it somewhere please? As it is only ** months old I am sure it is still under warranty.*I didnt want to take it to a jeweller etc before contacting Michael Kors Access in case someone attempting to fix it voids my warranty.**Please advise asap the best thing to do as I miss it so much.**I look forward to hearing from you.
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Michael Kors

Customer service issue
Reported by GetHuman-kmittiga
Feb 7th, 2019 - 4 mons ago
I have an issue with Michael Kors too
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GetHuman-kmittiga started working on this issue
Feb 7th 5:32am