The shoes that were ****pped to me appear to have been worn and the heel is crooked...

GetHuman602565's Return issue with Michael Kors from April 2018

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The issue and preferred resolution, in GetHuman602565's own words:
I am trying to exchange a pair of shoes. ... The shoes that were ****pped to me appear to have been worn and the heel is crooked.
The event I need the shoes for is this weekend so I tried them on hoping I could still wear them if with the heel the way it is and I couldn’t.
I would like to have for a new pair of the same exact shoe Express out to me.
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Michael Kors

Black Strappy High Heel Shoes
Return issue
Reported by GetHuman602565
Apr 17th, 2018 - 3 mons ago
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Timeline
GetHuman602565 started working on this issue
Apr 17th 3:36am
GetHuman602565 reviewed the items needed
Apr 17th 3:37am