The shoes that were shipped to me appear to have been worn and the heel is crooked. - I...

GetHuman602565's Return issue with Michael Kors from April 2018

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The issue in GetHuman602565's own words
I am trying to exchange a pair of shoes. ... The shoes that were shipped to me appear to have been worn and the heel is crooked.
The event I need the shoes for is this weekend so I tried them on hoping I could still wear them if with the heel the way it is and I couldn’t.
I would like to have for a new pair of the same exact shoe Express out to me.
I have an issue with Michael Kors too
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Michael Kors

Black Strappy High Heel Shoes
Return issue
Reported by GetHuman602565
Apr 17th, 2018 - 5 mons ago
I have an issue with Michael Kors too
Not resolved
Seen by 1 customer so far
Similar issue to 205 others
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Timeline
GetHuman602565 started working on this issue
Apr 17th 3:36am
GetHuman602565 reviewed the items needed
Apr 17th 3:37am