Metro PCS Customer Service Issues

I recently purchased a new phone at the Lawrence Kansas store. However, I am dissatisfied with it as it is smaller and has less memory than my previous phone. Despite attempting to return it within a week with the receipt, the store manager refused to accept the return, citing that she could make her own decisions. She was extremely rude and unprofessional, even threatening to involve the police. I am an older individual and find the small size of the phone difficult to use due to hand dexterity issues. The manager sold me the phone as new, but it appears to have been used and registered under someone else's name. I am hoping to receive a refund in accordance with the 14-day return policy. My niece, Sheila W., is assisting me with this matter and can be contacted via email.

On 12/28/[redacted], I made a payment of $[redacted].61 to settle my bill as per the agent's instructions to change my due date to the 28th. Despite the payment, my phone service has been disrupted. After a frustrating call with an agent who abruptly ended the call, I visited a store seeking assistance. The representative offered a credit but wanted an additional $79, which I find excessive since I had already paid for a month of service and my new due date was the 28th. I have been consistently overcharged without any resolution from the company's end. Multiple attempts to reach customer service have been unfruitful, with another agent disconnecting the call. It is imperative that the company rectifies this issue promptly by honoring the promise made to recycle my bill to the 28th as initially agreed upon with the agent.

I have purchased four phones from your company, and unfortunately, three of them have had issues. I have been continuously calling customer service to resolve these problems, but all I have received so far is a $26 credit. For the first eight months of my service, I was unable to use my hotspot, which resulted in me losing a job. Additionally, I cannot access my voicemails because the service shows a different number. I have screenshots as evidence. I initially bought two Stylo 6 phones, but now I am left with none due to a reset issue. I am frustrated with the runaround I am getting and the poor quality of the replacement phone I received from your company. I would appreciate it if you could address and fix these ongoing problems.

For the past week, I have noticed suspicious activity on my phone that I have never encountered before. Issues like random location tracking, echoing sounds, persistent apps, duplicated camera prompts, and receiving no calls or texts are concerning. I request a suspension of my service indefinitely to prevent cloning, mirroring, or unauthorized access to my android device. Ensuring the safety and security of my phone and services is vital. I will call at 3 to confirm the actions taken. Thank you, and I anticipate that this issue will not recur. -WB

I recently went to file an insurance claim at a store in Spartanburg, SC. The clerk informed me that I wasn't eligible due to a recent claim. I decided to purchase a new phone at the full price as I wasn't eligible for an upgrade until next month. I spent $[redacted] on an iPhone at the store. However, when I tried to charge the phone at home, I realized there was no adapter in the box. After further inquiry, I found out I needed to buy one separately. I was disappointed as the clerk didn't inform me about this. The next day, I went back to the store to return the phone and buy a different one. Despite explaining my situation to the same clerk, she refused to process the return, claiming that my account was already upgraded, which was not the case. I also noticed discrepancies in my receipt, including charges for two screen protectors instead of one. I feel this situation is unfair and not a good representation of customer service.

I purchased an Alcatel phone last year in September (specific date unknown). Recently, I visited the store where I bought it to pay the bill and discuss issues with the device. However, the lady working there dismissed my concerns about a possible virus on the phone and asked me to pay elsewhere, accusing me of being rude. I felt helpless and unsure of what to do next. I have filed a claim seeking a refund or a replacement phone since the current one has no service due to the virus. The situation is causing me significant stress and financial strain, as I am unable to pay the bill or use the faulty phone. Please contact me via email to provide updates on my claim. My anxiety and depression are exacerbated by this ordeal, and I urgently need a resolution.

While vacationing in Puerto Rico, unfortunately experienced a boating accident that damaged my phone. I've been attempting to contact customer service since the incident on 01/17/[redacted] with no success. A representative on Social Media suggested purchasing a new unlocked phone and activating it upon receipt. However, I can't access my account information stored on my damaged phone. I'm stranded without this data and anticipate a lengthy recovery period before returning to the states. The inability to get assistance is leading to frustration with the company. Please contact me at [redacted] or email me at [redacted] with a direct line to reach you.

Regarding phone number [redacted], billed to CC Mayers, although it's under my name, it's used by my son Richard Mayers at a different address. We found out that if he doesn't answer, an unknown female picks up, confirmed by your employee John at the Broadway store in Brooklyn, NY ([redacted]). Yesterday, trying to reach Richard went to voicemail with the number [redacted] provided. We can't visit your stores, so this must be fixed quickly. I'll withhold payment until it's resolved, hoping for no penalties. Your prompt attention is requested.

I have paid my bill and it will soon be due again, but I am unable to use my mobile data despite contacting over 10 agents for assistance. None of my 10 gigs have been utilized, causing inconvenience. Agents instructed me to restart my phone multiple times, assuring me this would resolve the issue. Sadly, my phone I purchased from Metro PC suddenly stopped working, forcing me to use a borrowed device. If the problem persists by the 25th, I might switch providers unless they send a functional phone or resolve the data problem. I rely on my phone for work, and this issue has caused significant delays. Please address this promptly. Sincerely, D. Lodge.

My partner split the phone plan after making a payment of $94 towards our bill [redacted]. Six months back, my mother made every payment using a card ending in [redacted]. Your representative deducted $94 two days before the due date, and then my partner split the tablet plan [redacted]. I ended up having to pay an additional $68. He established a new account in my name without my consent or driver's license number. Now, I am left with no phone for my three young children. I have already paid $94 plus $68, and now I'm charged $55 for two lines on a $30 plan. When I reached out to your customer service, a person made inappropriate comments. I am considering taking legal action if my bill isn't corrected promptly.

I would like to address an incident that occurred at the store located on Jake Alexander Blvd, Salisbury, NC, [redacted], involving an employee. When my husband and I visited to upgrade our phones, we encountered a rude employee who seemed disinterested in assisting us. Despite standing at the register for 10 minutes, we were ignored until she assumed we were there to pay a bill. We clarified our intention to buy three new phones, to which she begrudgingly helped us. We discovered that she wrongly informed us about the phone cases and screen protectors available for the Samsung A51, A11, and A1 models. Additionally, we were promised a $[redacted] discount but only received $80, and we were charged unexpected fees and made to sign a rigid contract. The total cost exceeded what was expected by $[redacted]. This negative experience has led me to consider switching service providers due to the poor service received at this store.

I paid my bill on February 12th, and now, two weeks later, my phone is suspended. They prorated my bill, and this isn't how it should work. I paid for 30 days of service at $60 for unlimited everything, but 14 days later, my service is suspended. I shouldn't have to wait for a discount on my next bill. I shouldn't need to call to adjust the payment date; it's prepaid, and there's no contract. When I pay for 30 days of service, my phone shouldn't be suspended 14 days later, no matter the excuse. Additionally, I've been experiencing issues with my hotspot for the past 3 months. Every time they tell me to reset my network settings, which I do before contacting them, and it still doesn't work. This situation is becoming ridiculous, and I might consider switching to another phone provider, especially since my phone is now suspended.

I am experiencing terrible cell phone service in my apartment. I cannot receive messages promptly, and everything is extremely slow when using data. This is not a Wi-Fi issue; even with one bar or no signal, I have to go to the parking lot to improve service. I miss phone calls and emails won't send. This issue has persisted for many months, and it's frustrating to pay $66 a month for unusable service most of the time. I have already tried resetting towers and reaching out to tech support, but the problem remains unsolved. I am considering switching providers unless I receive a discount to compensate for the poor service quality.

I am experiencing connectivity issues with tethering my OnePlus 8 smartphone to two Dell XPS laptops running the latest Windows 10 updates. Despite establishing a secure connection via USB or Wi-Fi, the laptops do not access the internet. Upon troubleshooting with Windows, the suggested solution involves opening a browser to follow instructions, which fails due to the browser's inability to load pages. The problem seems to lie with the laptops, specifically the browser's inability to connect beyond the secure link. I sought assistance from a Metro PCS store employee who advised that if it's a computer issue, they couldn't assist, as long as the phone is functional. However, the browser attempts to connect to a Metro PCS site without success. Any guidance on resolving this issue would be greatly appreciated.

The individual set up the accounts for me first instead of for my partner, which was incorrect. Later, a secure password was created for the online account and not provided to me. When my partner called, the person was rude. When we contacted customer service, they were also impolite and abruptly ended the call. This level of service is astonishingly poor. If given the chance, I would switch to another provider like Net10. I am considering returning the phone and requesting a refund, especially after experiencing these issues within the first few hours.

Subject: Quality of Service Issues at Metro by T-Mobile Dear Sir or Madam, I am writing to address the ongoing service problems I have encountered with Metro by T-Mobile over the past few months. Since I activated my service in September [redacted], my monthly payments have been due on the 6th of every month. Up until December [redacted], I had a smooth experience with no service disruptions, except for the issue of my number still being linked to a previous customer, Anais de Jesus. However, starting in December, I have faced recurring problems such as being unable to send texts to certain contacts and issues with online payments through MY METRO. Despite contacting [redacted] for assistance, the problems persisted, causing delays in my payments and ultimately resulting in a service disconnection that required a visit to a physical store. Additionally, I have encountered slow internet speeds and difficulty accessing certain features on my phone, which were temporarily resolved after changing the assigned tower. I am reaching out to address these ongoing challenges proactively and request a resolution to prevent any future disruptions to my service. I hope to avoid further inconveniences and appreciate your prompt attention to this matter. Sincerely, Evelyn E. [redacted] [redacted]

My bill continues to be debited incorrectly. When I switched, I asked for the basic $40 plan. The agent assured me it would be $30 if I enrolled in auto-pay, which I did. However, upon checking my charges, I noticed he added insurance without my authorization. I was told it would be credited back in the next payment, but it was still incorrect. This month, I have been billed $46 instead of the agreed-upon $30. I am a senior and do not use the phone much. Is there any additional information I can receive to find a better plan that suits my needs? Can my payments be adjusted to match what we originally agreed upon?

Dear forum members, Over the weekend, my iPhone stopped working, so I visited the Metro store located at [redacted] S Sample in Pompano Beach, FL [redacted]. The agent quickly assessed my phone, concluding it was dead without even trying to charge it. Believing I needed a new phone, I made a purchase. However, when I later visited the Apple store on Monday, a different agent found that my phone was operational; it was just the charger at fault. I returned to the Metro store, informing the manager of the situation, hoping for a refund due to the misunderstanding. Regrettably, I was informed that the purchase was considered an upgrade, making it ineligible for a refund. After contacting customer service and speaking with Mike, he clarified that the service switch could be done immediately and advised me to visit the corporate store on Military Trail in Deerfield, FL. The assistance there helped me transfer the service back to my original iPhone. I am reaching out for support in resolving this matter and obtaining a refund of $[redacted].74. Your help is greatly appreciated. Thank you.

I recently purchased a new phone from Dynamic Wireless located at [redacted] Albany Ave, Hartford, CT [redacted], contact number [redacted]. The seller assured me that the phone had 4G capabilities and could be returned within 14 days of the original purchase date if there were any issues. However, upon using the phone, I discovered that it only has LTE, not 4G, and had trouble accessing YouTube. When I visited the store on March 10 and explained the situation, the seller insisted that LTE is the same as 4G, despite my other 4G phone performing better. Despite showing her the receipt stating the return policy, she refused to refund my money, claiming it was my problem. The phone's performance has been disappointing and I am dissatisfied with the service received.

My phone has been compromised through a SIM swap and hacked. Despite having a sim lock and screen lock on my phone, the hacker has taken control. I realized this when I couldn't input my information to purchase Bitdefender. Despite attempting a factory reset, the hacker prevented me from setting up the phone properly. Now, I am unable to receive my Gmail and encounter issues accessing various apps. My IP address has also changed post the SIM swap incident. This is distressing as my phone and account are only a week old. I require assistance urgently.