I am currently on vacation in Puerto Rico, unfortunately, I was in a boating accident...

GetHuman5734930's customer service issue with Metro PCS from February 2021

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The issue in GetHuman5734930's own words
I am currently on vacation in Puerto Rico, unfortunately, I was in a boating accident and water damaged my phone. I have been trying to reach this customer service line since my accident on ********** to no avail. I was able to reach someone through Social Media and advised me that I should purchase a new unlocked phone and call and activate it once I receive it. In addition, I am unable to access my account information as it was in my secure folder on my damaged phone. How do I get someone on the phone to help me as I have no access to this information and won't be able to return to the states until I fully recover and doesn't look like it will happen anytime soon, I am losing complete interest in your company cause it seems almost impossible to receive any services if your in a situation like mine. Please call me at ********** or email me at J*****@***.com with a direct number to call back.

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Metro PCS

Customer service issue
Reported by GetHuman5734930
Feb 9th, 2021 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 14089 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman5734930 started working on this issue
Feb 9th 12:04am

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