I purchase A** Galaxy cell phone at your store in Mansfield, TX. The phone changed my g...

GetHuman5323264's customer service issue with Metro PCS from October 2020

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The issue in GetHuman5323264's own words
I purchase A** Galaxy cell phone at your store in Mansfield, TX. The phone changed my grocery list that I put on the phone 'notes' so I know what to buy at the store. When I check my grocery list, it was change to 'scriptive' letters and numbers. I took it back to the store to get it change back to English and the person said he couldn't do it, it is a manufacturer problem. Since I have a warranty on the phone, I requested a exchange to another cell phone. He gave me a customer number to call. When I call the number, they told me since I have this warranty on this phone, the person working their should have just went on and exchanged this phone. Now I am getting the run-around with this problem. I want this problem fixed as soon as possible. This cripted words is still on my phone and I cannot remove it. Either fix it or give me another phone according to my warranty.

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Metro PCS

Customer service issue
Reported by GetHuman5323264
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 12035 others
0 customers following this

Timeline

GetHuman5323264 started working on this issue
Oct 1st, 2020 11:43pm