On July **,**** Shawn Hubbard Purchased a Metro PC Phone. It was an upgrade on his exis...

GetHuman3373149's customer service issue with Metro PCS from August 2019

Help with my Metro PCS issue
The issue in GetHuman3373149's own words
On July **,**** Shawn Hubbard Purchased a Metro PC Phone. It was an upgrade on his existing phone ***-***-****. The phone did not work. We went back to the store * days later. The salesperson said he could not help. That he was not authorized to assist us. That we needed to contact customer service and that we had to come back when the store manager was there. We went back to the store, in Garden City ID. the manager Brittany, was rude and unwilling to resolve the problem. She finally order Shawn a new phone. But now in order to pick up the phone to replace the phone that was not working when Shawn bought it. He has to pay $**.**. *Metro PC sold my son a defective phone. We called Customer Service. The person could not speak English clearly and did not understand what the problem was. We called again later after going into the store for the second time. The person said she would put in a ticket with tech services. We have never heard from anyone in Tech services. *Because of the poor customer service and the rudeness of your store manager.Not to mention , none of your employees can program a phone. Shawn is leaving and going to Verizon. Where we will have great customer service and their employees resolve issues,not tell you to leave the store and go to another Metro Store if you don't like her solution. *Metro PC acted in Poor Faith. They sold my son a Defective phone. They charged him to pick up a replacement for the defective phone. They refused to refund his money for the defective phone and forced him to order a replacement. Metro PC charged him for a month of services which he has not received and charged him for insurance on a defective phone. *I want the phone cost refunded. We will return the phone he just picked up. We want his month charges for July refunded, since he did not have full access of his phone. *The $**.** charge needs to be refunded as well. *I want an apology from the store manager. *I will also be sending this to the Consumer Protection agency and the Better Business Bureau. I will be siting Fraud and the selling of defect products. *Today is August *th. As of today there is no resolution. My son was just notified Saturday that his replacement phone was in. So it took almost a month to even get any action taken by METRO PC. Verizon would have sent out the new phone to the house that day.

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Metro PCS

Customer service issue
Reported by GetHuman3373149
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 42994 others
0 customers following this
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GetHuman3373149 started working on this issue
Aug 5th, 2019 6:31pm
GetHuman3373149 shared this issue with friends on Facebook
Aug 5th, 2019 6:33pm
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Aug 5th, 2019 6:33pm
GetHuman3373149 indicated the issue is not fixed yet.
Aug 8th, 2019 8:08pm

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