Collusion is illegal in American business when it involves behaviors that are detriment...

GetHuman-hurrysun's customer service issue with Metro PCS from November 2018

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The issue in GetHuman-hurrysun's own words
Collusion is illegal in American business when it involves behaviors that are detrimental to your customers, but with only three wireless parents left in America (AT&T, Verizon, and T-Mobile) it appears that that is of no concern to you. While my use of high-speed data has been quite heavy over the last * months, I do have an unlimited plan and therefore don't appreciate being victimized by your intentional throttling of high-speed internet. And I appreciate it even less when your customer service reps are instructed by the company to flagrantly lie to your subscribers, insulting our intelligence in the process. Obviously it's naive and foolhardy to think that any large American company would actually care about its customers, but if you're going to rip us off at least have the guts to admit it. After all, throttling is not illegal in America, well, not yet anyway, and your illegal collusion with AT&T and Verizon makes it pointless to switch carriers. You're pathetic shareholders certainly won't give you any trouble as long as they keep receiving those dividend checks and the stock performs well. As for the American public, all of whom are beholding to the three remaining wireless providers or their subsidiaries, you have the least to fear, what with apathy being their collective trademark. In closing I would like to say congratulations on a job well done. You really pulled it off, though what's really going to be funny is when AT&T, in their obsessive desire to be the last wireless company in America, finally gets their greedy little hands on Verizon and T-Mobile and in order to streamline this new behemoth, lays off a multitude of workers from both companies. You see, that's what's known as poetic justice.....
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Metro PCS

Customer service issue
Reported by GetHuman-hurrysun
Nov 27th, 2018 - 9 mons ago
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GetHuman-hurrysun started working on this issue
Nov 27th, 2018 6:38am