Why does Metro PCS make is impossible for a customer to talk with a human as opposed to...

GetHuman-kkninsc's customer service issue with Metro PCS from September 2018

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The issue in GetHuman-kkninsc's own words
Why does Metro PCS make is impossible for a customer to talk with a human as opposed to the single minded inflexible computer? Is Metro PCS so poor that it can not afford human customer service agents? My issue was getting through the online payment screens. Metro's not so smart computers had decided my email address was not a valid email address. Bottom line, without going to a store, how does one get to a human as opposed to the computer at customer service which is a waste of time. That system does NOT have all the answers for an issue that a human might have. Is Metro PCS so narcissistic that it believes it has ALL the answers a person might need help with, and their computer customer service system has them all? Sorry to burst your bubble, but that would be a wrong assumption.
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Metro PCS

Customer service issue
Reported by GetHuman-kkninsc
Sep 20th, 2018 - 6 mons ago
I have an issue with Metro PCS too
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GetHuman-kkninsc started working on this issue
Sep 20th, 2018 8:51pm