Physically visited PCS store near my house on Friday night with $*** in hand to pay, bu...

GetHuman-newad's customer service issue with Metro PCS from August 2018

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The issue in GetHuman-newad's own words
Physically visited PCS store near my house on Friday night with $*** in hand to pay, but asked clerk to check if I was on Auto pay so I would not be double paying. She confirmed I was and my payment was scheduled for the **th. So I left. An hour ago I chance discovered my service had been suspended for non-payment and I could not reach anyone in CS to resolve the issue so I drove from work to the nearest Metro office *** E Union St, Jacksonville, FL *****. The clerk there was ineffectual. First she said Metro did not offer auto pay, then she said my payment wasn't due till ***** because I had already paid this month. I again told her I had no service and the auto voice says suspended. Now I just want to pay online and be done with it. ::::::::::::
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Metro PCS

Customer service issue
Reported by GetHuman-newad
Aug 13th, 2018 - a yr ago
I have an issue with Metro PCS too
Fixed
Seen by 3 customers so far
Similar issue to 10468 others
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Timeline
GetHuman-newad started working on this issue
Aug 13th, 2018 5:12pm
GetHuman-newad indicated the issue is not fixed yet.
Aug 13th, 2018 6:15pm
GetHuman-newad shared this issue with others over email
Aug 13th, 2018 6:33pm
GetHuman-newad indicated the issue is not fixed yet.
Aug 13th, 2018 6:34pm