U got *** issues similar to mine. Seems should be an indication that pro-active steps NEED to be implemented to correct problems!

GetHuman3611093's customer service issue with Metlife Dental from September 2019

Help with my Metlife Dental issue
The issue in GetHuman3611093's own words
*. Discuss the expected cost to me for a crown for my wife.**. Issue new Dental Cards ... Need crown*Need new cards
I waited on phone for over * hrs!
Hopefully, after explaining my issues to a LIVE person, I have my expected crown cost figure. She also indicated new cards should be sent to me within a week to ** days at my new address that I furnished her. She was unable to make permanent address update, but referred me to OPM.
** years
Will contact OPM to update change of address & suggest OPM management contact Metlife Dental to improve Customer Service to OPM members by being more attentive to issues and inquiries. Personal response is an integral part of quality Customer Service.
How GetHuman3611093 fixed the problem
After * hrs hanging on phone, I hung up, re-dialed & finally got a LIVE body! She was able to answer questions & is supposed to send me new cards. However, she could not take a permanent change of address. Awful!
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Metlife Dental

Reach a LIVE person
Customer service issue
Reported by GetHuman3611093
Sep 18th, 2019 - a year ago
Fixed
GetHuman3611093 shared how to fix
Seen by 10 customers so far
Similar issue to 611 others
0 customers following this
Items needed
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman3611093 started working on this issue
Sep 18th, 2019 6:21pm
GetHuman3611093 confirmed the issue is fixed. Hooray!
Sep 18th, 2019 11:25pm