I purchased a counterfeit item. A seller who is going by the name Sparkle Queen (won't...

GetHuman-mamanuke's customer service issue with Mercari from April 2020

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The issue in GetHuman-mamanuke's own words
I purchased a counterfeit item. A seller who is going by the name Sparkle Queen (won't even disclose her real name) on the Mercari App is selling items presented as Italian made sterling silver water drop jewelry sets which are stamped ***, but are actually a plated base metal, most likely made in China and definitely not sterling silver. The adjustable ring snapped when I was adjusting it and it's clearly plated base metal. Also much lighter (as in less heavy, not referring to color) than it would be if it was sterling silver.**I sent a text to seller and explained that the ring broke and I discovered it's not sterling silver and I wanted a refund because I thought it was sterling. I told her that it may not be her fault because it is stamped ***, but the quality, weight, etc. are not consistent with what I thought I was getting. Since I already rated her I could not request a refund through Mercari which is what she suggested. **I told her I couldn't request a refund, but she could give me one and that I wanted a refund because it's a counterfeit item, definitely not sterling silver, and definitely not made in Italy. Then she blocked me from texting, liking, or purchasing any of her items. I flagged the purchase as a problem on Mercari App, but when I called customer service number (***-***-****) they cannot help due to COVID-**. **But even with COVID-** the site is still up and running and she continues to sell these cheap costume jewelry sets for dozens of times what they are actually worth (they might be worth a few dollars, at most--very light, cheap, poor quality) by advertising that they are solid sterling silver stamped ***.**I want a full refund and Mercari should make her refund anyone else she sold these sets to that wants a refund. They need to shut her site down because she is dishonest in her advertising and selling counterfeit items.

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Mercari

Customer service issue
Reported by GetHuman-mamanuke
Apr 23rd, 2020 - 10 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 4800 others
0 customers following this

Timeline

GetHuman-mamanuke started working on this issue
Apr 23rd, 2020 9:49pm
GetHuman-mamanuke indicated the issue is not fixed yet.
Apr 24th, 2020 5:50pm