Order * m***********. Bought a laptop on the Mercari app. It was shipped with a single...

GetHuman4369365's Refund an Order issue with Mercari from February 2020

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The issue in GetHuman4369365's own words
Order * m***********. Bought a laptop on the Mercari app. It was shipped with a single foam pad. The hard drive and the battery were knocked loose in the shipping. I was ok with it as long as it was still working. But the battery on the laptop will not charge. I’ve looked up several troubleshooting fix’s and none have them have worked. It was never disclosed on the website that it had a bad battery and the item was labeled in excellent condition. Not having a battery defeats the purpose of a laptop considering I would have to plug it in at all times. I tried to return the item when I figured out this was an issue. The website said my item was not eligible for return. I have a five start rating as a buyer and don’t understand why I would be ineligible for return. I’m contacting you to see if there’s any way I can get refunded before I’m stuck with a *** dollar laptop I have to always have plugged in. Thank you for your time. **Mathew McHale

GetHuman4369365 did not yet indicate what Mercari should do to make this right.

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Refund an Order issue
Reported by GetHuman4369365
Feb 17th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4136 others
0 customers following this


GetHuman4369365 started working on this issue
Feb 17th 6:09pm