Order * m***********. Bought a laptop on the Mercari app. It was shipped with a single...

GetHuman4369365's Refund an Order issue with Mercari from February 2020

Help with my Mercari issue
First: share to improve GetHuman4369365's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4369365 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4369365's own words
Order * m***********. Bought a laptop on the Mercari app. It was shipped with a single foam pad. The hard drive and the battery were knocked loose in the shipping. I was ok with it as long as it was still working. But the battery on the laptop will not charge. I’ve looked up several troubleshooting fix’s and none have them have worked. It was never disclosed on the website that it had a bad battery and the item was labeled in excellent condition. Not having a battery defeats the purpose of a laptop considering I would have to plug it in at all times. I tried to return the item when I figured out this was an issue. The website said my item was not eligible for return. I have a five start rating as a buyer and don’t understand why I would be ineligible for return. I’m contacting you to see if there’s any way I can get refunded before I’m stuck with a *** dollar laptop I have to always have plugged in. Thank you for your time. **Mathew McHale

GetHuman4369365 did not yet indicate what Mercari should do to make this right.

How GetHuman4369365 fixed the problem

We are waiting for GetHuman4369365 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Refund an Order issue
Reported by GetHuman4369365
Feb 17th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4136 others
0 customers following this

Timeline

GetHuman4369365 started working on this issue
Feb 17th 6:09pm