The item is clearly used and says it is brand new and never been used. It is also state...

GetHuman4308415's customer service issue with Mercari from January 2020

Help with my Mercari issue
First: share to improve GetHuman4308415's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4308415 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4308415's own words
The item is clearly used and says it is brand new and never been used. It is also stated on the item that it is not for individual sale so it’s clearly a promotional item that isn’t supposed to be sold. Also when you twist the product so that the complete product shows there is not even enough for more than ** uses so it’s clearly some sort of sample because I have seen what the Clinique highlighter stick looks like in a store and it’s nowhere near that amount of product. I have no idea how but it kept saying there was an error when I went to submit my return request and I just received the product today and now all of a sudden it says that there is a credit on my account for the amount and that I can keep the item which is ******** excuse my language but they gave me a seven dollar credit on my account which I did not want not to mention I paid over $** for the item to be shipped etc. I obviously don’t want to store credit when that’s how it turned out when I used your company and now it will not let me get in touch with anyone about a return it just says that I have a seven dollar credit on my account and that I’m allowed to keep the trash product that I will not use on my face when someone else has clearly used it that’s disgusting not to mention it’s illegal because the product that was sold to me is obviously a sample it literally says on the product not for individual sale. I would like a full refund o the card that I used to pay for it.

GetHuman4308415 did not yet indicate what Mercari should do to make this right.

How GetHuman4308415 fixed the problem

We are waiting for GetHuman4308415 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman4308415
Jan 30th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 3947 others
0 customers following this

Timeline

GetHuman4308415 started working on this issue
Jan 30th, 2020 1:13am
GetHuman4308415 indicated the issue is not fixed yet.
Feb 2nd, 2020 2:16am

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians